DirecciónAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path?
Start your journey. This position is responsible for leading and coordinating the Travel for Meetings piece for global meetings and the air planning for US meetings. The role will liaise and collaborate closely with Global Travel Managers, Global Meetings Managers and Global Client Managers including all relevant stakeholders to ensure optimized delivery and program success.
The GPM is the key point of contact for T4M counselors from the US and T4M planners across different geographies, and for the client. Responsibilities include but are not limited to: Global Operations Coordination with planners as appropriate, working to understand unique meeting requirements for the meeting / group travel request. Coordinate the setup of meeting technology tools such as OBT, GDS SABRE and APOLLO, registration tool support, and API reviews.
Support and coordinate mandatory MI set up as needed. Responsible for coordinating airfare analysis and travel budget consults as needed. Lead role ensuring all regional / local GBT offices follow client travel policy, process, and all MI POS requirements.
Key player in global operational delivery and coordinate standard and efficient communications to the client. Responsible for coordinating and aligning with all regions (4 hub locations mainly) reporting deliverables to the client in a timely manner. Key player in any standardization and operational implementation and management of meetings technology projects.
Provide logistical reporting at the meeting level and consolidate regional reporting. Periodically give status updates to the client regarding to the program. Global relationship management Support relationships with client leadership and client meeting owners.
Support relationship between client, and GBT. Align all regions. Assess client requirements and work on solutions ensuring compliance with travel policy and gaining agreement and alignment between multiple stakeholders.
Communications Effective & timely communication (written and verbal). Communicate clearly with the client and internally and maintain open communications channels with timely status updates. Understands escalation processes and is a confident decision maker.
Provide valuable input which influences the shape and direction of the program. Identify and understand technology & tools in each region. Conduct regional operational process reviews to optimize productivity.
Driving Results Handles problems and acts on own initiative. Works proactively with operations to minimize impacts to front/mid/back-office tools due to technology changes. Improve standardization and adherence to travel policy through accurate reporting and use of MI.
Set clear objectives, defining key milestones to plan and organize workflow – create and manage a project plan. Work in collaboration with regional teams to consolidate standardized reporting, communications, and service. Key Attributes Sound knowledge of the Travel industry.
Strong communications skills (written and verbal). Proficient in MS Office applications. Confidence to present and work with all members and levels of the organization.
Proven ability to manage projects, multiple priorities, and effective time management. Effective use of collaboration spaces (i.e. SharePoint) Working knowledge of Insights reporting tool. Prior group air/travel for meetings background preferable.
Strong knowledge of GDS, mid- and back-office processes. High level understanding of meetings and travel technology trends and tools (i.e. online booking tools/meetings registration tools), globally and regionally. Ability to take external trends and assess impacts to the relevant stakeholder programs.
Location Mexico - Virtual Location The TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family. And much more All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status.
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement?
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for About
Us American Express Global Business (Amex GBT) is the world's leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success.
That's why at the start of your career, you'll get the learning tools and resources you need to grow and thrive in your role. Ready to explore a career path? Start your journey.
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Management / exec / consulting
