GTM Systems and Ops Analyst

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

We're seeking a highly organized and detail-oriented individual to join our Revenue Operations (RevOps) team as a Go-to-Market Systems and Operations Analyst. In this role, you will be responsible for the administration of various GTM (Go-to-Market) systems, ensuring seamless functionality and integration. Additionally, you will actively contribute to operational projects that enhance the efficiency and effectiveness of our GTM teams.

This person should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their

What you’ll do:

• GTM Systems Administration:
  • Manage and administer GTM systems, including but not limited to Clari, QuotaPath, ZoomInfo, LinkedIn Sales Navigator, Clozd, and DocuSign.
  • Ensure data accuracy, system integrations, and user access for optimal performance.
  • Collaborate with cross-functional teams to address system-related issues and implement enhancements.
• Operational Projects:
  • Support operational projects within the RevOps team, such as compensation planning, rollout of new operational changes, territory management, market analysis, and data quality initiatives.
  • Contribute to the design and implementation of processes that improve overall operational efficiency.
• Data Quality Management:
  • Monitor and maintain data quality within GTM systems to ensure accurate reporting and analytics.
  • Implement data governance best practices and work closely with stakeholders to address data integrity issues.
• Collaborate with cross-functional teams, including Sales, Marketing, and Finance, to gather requirements and align system functionalities with business objectives.
• Act as a liaison between technical teams and end-users to facilitate effective communication.
• Glia stock options and competitive salary
• Diversity: 18 languages and 15 countries represented.
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via

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Source: Great Place to Work 2023 Global Employee Engagement Study.

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To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience. Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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