DirecciónJob Family Group Description - Sales / Omni-Channel:Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.Job Family Description -Store Management:Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.Sub-Job Family Description - Department/Floor Manager:Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.
About us
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Your opportunity
As Gucci Team Manager Perisur , you will manage a team of Client Advisors offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Reporting directly to the Store Manager, you will lead from the selling floor delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
How you will contribute
- Drive and maximize opportunities and sales performance to overachieve the sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
- Collaborate with local Merchandising team providing effective feedback on products and collections to grow the business.
- Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category, clients, and segments.
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with clients, ensuring the highest level of customer service is provided.
- Lead the team on executing superior customer service and after sales experience, to increase and retain customer loyalty.
- In partnership with the Marketing/CRM teams, implement strong clienteling initiatives aimed at retaining and developing high potential clients.
- Provide support and ongoing feedback to the associates and ensure the development of motivation, sense of belonging and business involvement.
- Ensure interior and exterior image of the store is maintained according to visual guidelines.
Who you are?
- A dynamic and inspiring leader with a strong retail, luxury retail, or service-related industry background (at least two years of experience in a managerial role).
- A fashion passionate with a strong result-oriented approach and high commitment to the Gucci brand.
- A professional with a management study, focus on hospitality, or related fields.
- A fluent Spanish and English speaker
- An effective communicator with good interpersonal skills, with ability to inspire and influence a team.
- A flexible person willing to work in a retail schedule which will include evenings, weekends, and holidays.
Why work with us?
This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
