DirecciónBe a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Guest Experience Coordinator.
This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean.
Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.
Be You
The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings.
Once the guest is in house, the Guest Experience Coordinator will act as liaison between the M-Hacienda Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
This individual demonstrates knowledge of all the resort happenings, city attractions and activities and adds personal recommendations and touches to achieve maximum customer satisfaction throughout all pre-arrival communication.
The Guest Experience Coordinator will work side by side with all operating departments to plan and coordinate delivery of amenities, special set up in guestroom, etc.
in advance to demonstrate a sense of anticipation and readiness.
The Guest Experience Coordinator will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Skills and Abilities :
- At least 2 3 years of relevant work experience in Luxury Hotel.
- Self-driven and a strategic resourcing professional.
- Able to work independently and under pressure in a fast pace working environment.
- Good team spirit, cooperative with good communication and interpersonal skills.
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant / activity / spa reservation systems.
- Reading, writing and oral proficiency in both Spanish and English language
- Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.
- Attention to detail.
- Able to multitask and prioritize workload and projects simultaneously and efficiently.
Master Your Cratf
- Handles pre-arrival communication with all incoming guests. Guest Experience Coordinator will take over the guest s reservation once the CORE department sends out booking confirmation.
- Anticipates any guest s needs by offering / recommending, booking and confirming transportation, activities and dining in advance.
- Coordinates and plans a thoughtful amenity program for our guests based on special occasion / celebrations, preferences, VIP status, etc.
- Gathers and records all relevant information in Opera, Golden, Key, etc. in a timely manner, to ensure that all departments are able to execute.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person, by phone, FS Chat and by email.
Utilizes a variety of computer systems to check guests in and out, run daily reports, input guest reservations and select and block rooms for arriving guests.
Communicate with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.
- Assist with all Concierge services including but not limited to Dining Reservations and Transportation.
- Works alongside Adventure Center / Baja 360 to recommend, promote, book and tailor activities for guests.
- Works harmoniously and professionally with co-workers and supervisors.
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for CORE.
- Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.
- Perform other tasks or projects as assigned by management.
What to Expect :
- Be part of a caring team with a family spirit
- Have opportunities to build a successful career with global potential
- Work in a diverse and challenging environment and engage with the leadership team
- Be recognized for your accomplishments
About Four Seasons Hotels & Resorts :
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards.
For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.
Service Culture
Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts :
At Four Seasons, we guide all of our actions by the Golden Rule : Treat others the way you would like to be treated. Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service.
As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times.
Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at :
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We look forward to receiving your application!
