Head Of Fraud Detection Operations

Description

The Head of Fraud Detection Operations is responsible for ensuring the monitoring of transactions by products and channels and the fraud processes are performed in compliance with regulatory requirements, Citi Fraud Policies and standards, interbank (domestic) agreements and internal local procedures, also to determine and establish operational models and processes as well as taking care about customer experience when dealing with potential or confirmed fraud events.

This position is part of Mexico Fraud Risk Execution organization with direct report to the Mexico Fraud Prevention Head.

Specific responsibilities include :

• Provide strategic direction and leadership in designing and running Fraud Detection Operations processes.
• Responsible for operational implementations coordinating the development and execution of Anti-Fraud plans and initiatives, also the Fraud Customer Experience and Quality Assurance programs.
• Interaction with other Fraud areas for identifying processes improvement opportunities.
• Link with key partners as Branches, Segments, Channels, Operations, and Human Resources.
• Liaison with third party strategic partners as MasterCard and Visa, as well as with internal areas as Product Management, Global Fraud Oversight, Contact Center, and Claims & Disputes among others.
• Maintain outstanding knowledge of the products and services to recognize Fraud and Customer Experience opportunities.
• Lead the Fraud Operation team for :
• Implementation of the Strategy defined by Risk Management
• Designing / Consolidation of the structure required to support the Fraud Strategy.
• Tracking of end to end process ensuring the success of the fraud operation processes.
• Management of the team maximizing the people skills
• Ensure proper management of the Frauds team in terms of :
• Hiring process
• Training programs for all members of the team.
• Adequate motivational programs.
• Retention / Developing plan for high potentials
• Voice of the Employee Results according with business expectations.
• Coaching & Feedback

Qualifications

• 3+ year experience, preferably senior level in fraud management, operations, and control teams
• Banking operations knowledge (Retail services, Credit and Debit Cards operations, Digital Channels, Consumer and Small Business Credit).
• Demonstrated organization and team leadership skills
• Excellent analytical, problem solving and critical thinking
• Execution oriented with strong attention to detail
• Excellent oral and written communication skills Spanish and English required
• Demonstrated ability to work independently yet interact effectively, with different levels of management.
• Corporate work ethics Integrity being paramount importance.
• Presentation delivery experience. Ability to present to senior levels of management and to facilitate discussions at the senior stakeholder level
• Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process
• Bachelor degree; Graduate degree in administrative field is preferred.

supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and Product Leads, Head of Risk, Head of Finance, Head of HR, Head of Security, and Compliance Advisor). They will play a critical role in the strategic management of business operations across a new and growing Mexico City operations Collaboratively develop, implement, and iterate management practices to enable Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow

ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories We are open to hiring candidates to work out of one of the following locations. Mexico City, DIF, MEX including coding standards, code reviews, source control management, build processes, testing, and operations Expertise in operations of highly available and scalable software systems with large customer bases automation opportunities within an operations environment. Experience in root cause analysis and error

problem of fraud . requirementsAssess risk factors and trends of potentially fraudulent activityHelp maintain fraud detection Operations teamWe're looking for someone who has. User first mindset and are energized by the challenge experience or knowledge in risk investigations, customer service, or internal external user facing operations Knowledge of fraud schemes, fraud prevention methods, and fraud detection toolsPrior experience working

HSBC is one of the largest banking and financial services organisations in the world, with operations Job Summary Global Cybersecurity Operations (GCO) provides a coordinated suite of . Network Defence. services the Head of Global Cybersecurity Operations . This includes dedicated functions for the monitoring and detection of threats within the global estate Main responsabilities. Work as a senior member of the Monitoring and Threat Detection team within an

The Fraud Risk Senior Analyst is a seasoned professional role. detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.Proactively identifies fraud detection issues at the strategy and portfolio build risk segmentation and mitigation strategies.Evaluates new tools and products that enhance risk detection in conjunction with fraud management policies and strategies.Interacts with Policy, Operations , and

The Fraud Risk Senior Analyst is a seasoned professional role. detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.Proactively identifies fraud detection issues at the strategy and portfolio build risk segmentation and mitigation strategies.Evaluates new tools and products that enhance risk detection in conjunction with fraud management policies and strategies.Interacts with Policy, Operations , and

With more than. 350 million raised from visionary investors, we are serving millions of customers around Most Talazens join us because they connect with our mission of enabling financial agency for underbanked team to enhance fraud detection measures. prevent money laundering activities, in compliance with AML CTF CPF regulations.Maintain accurate records of prevention and detection Nice to HaveExperience with Operational Risk roles Experience with regulatory

which will be an important part of our overall company. To date, Grupago is able to serve micro SMBs as a result of three key innovations. community Collections Customer service Essential credit card operations responsibilities. We are looking Your main responsibilities are to. Oversee all major aspects of operations for our business This includes operations at high performing teams Significant experience in credit card operations , collections, risk

hypothesis based Threat Hunting program.The Security Analyst is part of the detection and response group with the potential to impact the organization, based on SOCLess approach Collaborate with the Detection Engineering Team. Work closely with the Detection Engineering Team to identify and implement new security Conduct Proactive Threat Hunting Operations . Define and execute proactive threat hunting operations across and Response), and IDS IPS (Intrusion Detection System Intrusion Prevention System)Strong understanding