Head Of Technology For Staff Channels & Self Service

Role Purpose

The success of Wealth and Personal Banking has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. Significant effort has already been made towards the WPB strategy to deliver exceptional products, service, and experiences to our customers.

As part of WPB, the Head of Digital Tech Americas will act as a support to more than one other value stream across the organization. They provide shared, core and common capabilities and components which value streams can consume to achieve customer outcomes. Enabling WPB to offer our customers state of the art digital functionality – Bank in your pocket: evolving the current set of digital platforms and ecosystems into an entirely new realm of highly connected, contextualized digital experience to support variety of channels and devices, modalities across customer and colleague journeys - enabling the bank of the future. 

The role will be responsible for the delivery of capability across markets to, source data in a standard manner, route data in appropriate format and channel and operate on data with custom machine learning or external packages to enable real time interaction with customers across multiple digital deliveries and channels, whether initiated by customer or the bank.

The Head of Digital Tech Americaswill be accountable for:

• Mapping the technology capacity required to deliver Value Stream outcomes.
• Identifying external technical dependencies to other Value Streams and Sub-Value Streams
• Leveraging appropiate technologies and capabilities for delivery
• Identifying and raising technology platform work for VS Priorities
• Supporting Technology stack operationally for anything that impacts the customer experience digitally for LATAM and US region.

Knowledge & Experience Qualifications

·     Outstanding Technology leader experienced in driving strategic change in a matrix environment.

·     Strong background in transformation, portfolio management, risk, good judgment, process and delivery focused.

·     Strong leadership, stakeholder and people management skills, able to navigate across structures in complex business organisations.

·     Proven ability to work across multi-disciplinary and diverse work environments.

·     Leading and directing executive and non-executive work groups and effecting change through people in a large matrix organization

·     Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. Preferably having managed an international P&L

·     An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and “root causes” and drive business action planning to deliver solutions.

·     Experience of leading teams in agile at-scale methods using DevOps tools and process

·     Managing operational functions, directing process reengineering and efficiency exercises

·     Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC.

·     Proficiency English and Spanish 

·     Keen understanding of products, services and underlying processes to fulfill.

·     Deep and wide subject matter expertise of exceptional ability to lead diverse teams across global functions, with strong people leadership, teamwork, gathering information and analyzing, judgment and decision making, communication competencies.

·     Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)

·     Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues.

“At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect. “HSBC employees act with integrity with courage, standing firm for what is right. We are trustworthy, open to different ideas and cultures, and connected to customers, the community, regulators, and each other.”