Human Resources Customer Services Specialist LATAM

Location: Mexico City, #LI-Hybrid
This role is based in Mexico. Novartis is unable to offer
relocation support for this role: please only apply if this location is accessible for you.
We are seeking a Human Resources Customer Services Specialist, who will be part of the New Customer experience model.
Key Responsibilities:
• Provide administrative support to the implementation of processes and standards for all People & Organization (HR) Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. -Perform user administration tasks (e.g. access management)
• Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions. -Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. -Prepare reports on the evaluation of services and processes.

Essential requirements:
• University degree
• At least 1 years’ experience in Human resources area (or similar service providing organizations)
• 1+ years’ experience with SAP, WorkDay or Success Factors
• Excellent Spanish and English spoken and written
• Proficiency in use of Microsoft Office; advanced Excel skills
• Ability to work in a dynamic and fast-growing team – high-learning agility, Ability to work under pressure, ability to prioritize.
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Desirable requirements:
• Fluent in Portuguese or French
• Have worked in Shared Services environment
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: Competitive salary, annual bonus, flexible working arrangements, subsidized dining facilities, employee recognition scheme, professional development, learning experiences, diversity & inclusion.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network