It Customer Support Specialist

Step into a world of innovation and join Honeywell, a frontrunner in pioneering technologies that reshape industries worldwide. At Honeywell, we're not just a company; we're a driving force behind cutting-edge solutions that span across diverse sectors, from aerospace and automation to safety and beyond. Picture yourself not just as a team member, but as a key player in creating a safer, smarter, and more sustainable future through our cutting-edge offerings.

As an IT Customer Support Specialist here at Honeywell, you will play a crucial role in ensuring the seamless operation of our IT systems. You will be responsible for providing advanced IT support, resolving issues, and ensuring timely resolution. Your technical expertise and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your contributions will shape the future of our IT support. You will report directly to our IT Support Manager and you'll work out of our City, State location on a 100% on site work schedule. In this role, you will impact the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations.
KEY RESPONSIBILITIES
    •   Provide advanced IT support, assisting with issues, and ensuring timely resolution.
    •   Serve as a subject matter expert, sharing knowledge and best practices with the IT support team.
    •   Collaborate with cross-functional IT teams to improve support processes and provide valuable feedback.
    •   Monitor and analyze IT support metrics to identify trends and recommend process enhancements.
    •   Develop and maintain documentation and resources for IT support.

YOU MUST HAVE
    •   6+ years of experience in IT Customer Support or a related role.
    •   Strong technical skills and knowledge of IT hardware and software.
    •   Exceptional problem-solving skills and a dedication to excellent customer service.

WE VALUE
 
    •   Bachelor's degree in IT or a related field.
    •   Experience providing expert-level Customer Support.
    •   Excellent interpersonal and communication skills, both written and verbal.
    •   Ability to adapt to changing technology and IT best practices.
    •   Knowledge of industry-specific regulations and compliance.

Additional Information

• JOB ID: HRD227858
• Category: Information Technology
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt