It Digital Manufacturing & Supply Chain Brm, Latam

ACCOUNTABILITY LEVEL:

Reporting to the Director of IT for Latin America (LATAM), the role of LATAM Digital Manufacturing and Supply Chain IT Business Relationship Manager (BRM) represents the IT function in collaboration with the Operations and Supply Chain business leaders in Latin America. The position is responsible for ensuring the successful delivery of Digital & IT projects, minimizing mission-critical system downtime, and empowering the Operations and Supply Chain teams to fulfill their commitments through technology, while adhering to global standards and regulations.

This role is accountable for leading the Digital Manufacturing and Supply Chain IT organization, overseeing the development of Digital Strategies, local support execution, and the implementation of strategic projects to meet the specific needs of the Latin America Clarios business units. The position holds responsibility for the overall quality of IT services supporting the Operations and Supply Chain functions, with internal direct reports located at both headquarters and manufacturing locations within the Latin America region.

As a key member of the LATAM IT team, this role is pivotal in setting the right leadership tone. The ideal candidate is a leader who leads by example, demonstrating competence, confidence, perseverance, inspiration, influence, innovation, discipline, pragmatism, and dependability. Additionally, the individual must be highly collaborative, an effective communicator, and possess a continuous improvement mindset. The ability to deliver tactical projects while anticipating issues and thinking strategically is crucial.

The position requires a demonstrated ability to manage a diverse portfolio of requests, mediate efficiently between competing priorities, and work effectively with IT colleagues, contractors, and business management. This involves navigating within and across reporting relationships, business units, and geographic regions.

Finally, this leadership role is responsible for managing, developing, and engaging its team members. This includes the hiring of staff, providing instruction, coaching, and conducting evaluations. The role is held accountable for optimizing the mix of internal talent, purchased services, and tools to enable business results at the lowest delivered cost.

Scope & Responsibilities:

Stakeholder Management

Partner and act as the IT point of contact to the Latin America Operations and Supply Chain business functions. Develop and maintain strong, trust-based relationships with internal functional partners across various business units. Serve as the primary point of contact between IT and the business, actively listening to functional partner needs and concerns. Act as an advocate for the business within the IT organization, ensuring that functional partners interests are represented.

Strategy Development

Align IT services with the strategic direction of the business and its various departments. Proactively identify new and innovative IT services that can address emerging business opportunities. Assist in the development of customer-specific IT strategies and roadmaps based on clear business cases and benefit realization strategies. Challenging status quo by benchmarking current operating model with industry best practices is a must.

Digital Program Leadership

Responsible to coordinate digital program activities within the region including the identification of digital initiatives, designation of leadership, on-time completion of status reporting and shaping of the program within the region. As initiatives require the creation of new digital technology, this role is responsible to partner with global It teams to design and implement solutions locally and establish the delivery and support models as required. Act as a liaison to business leadership in digital transformation organization to create a regional roadmap.

Business Case Development

Responsible for contributing to business case generation and overall project strategies including project plans for major efforts that satisfy the business needs of that functional area for review and approval by management. Also responsible for assisting user management in setting priorities.

Service Portfolio Management

Collaborate with the Global Service Strategy Office to understand the organization's service portfolio and offerings. Work with regional functional partners to identify required IT services and propose appropriate use-case solutions from the service catalog. Continuously assess the effectiveness of IT services and make recommendations for improvements.

Conflict Resolution and Communication

Handle regional functional partners concerns, issues, and conflicts related to IT services, working to resolve them in a timely and satisfactory manner.

Facilitate regular communication between IT and the business to ensure transparency and alignment.

Service Level Agreement (SLA) Management

Collaborate with the Global Service Strategy Office to establish SLAs that meet projects and initiatives defined expectations. Monitor SLA performance and work with IT teams to address any deviations or service disruptions.

Team Management

Responsible for hiring and professional development of staff. Selects, develops, coaches, and reviews associates/employees and contingent workers. Conducts interviews, individual performance and development planning performance reviews, other supervisory interactions and proposes salary increases.

Local Employee Engagement

Responsible to liaison with all IT employees physically located in the region. Coordinate annual employee engagement action plans, local recognition, and compliance with local HR policy.

Departmental

Engages as an active member of the Director IT LATAM staff advancing the functions operating model, governing investments, completing program phase gate reviews, and managing budget. Participates in forecasting and long-term planning, implements long-term plans, uses non-traditional/creative approaches to problem-solving, recommends new or revised standards, policies, etc. in areas of responsibilities. Participates in creating of department budget and quarterly forecasts. Responsible for consulting, salary, travel, and training budgets in designated areas of responsibility.

REQUIREMENTS/QUALIFICATIONS:

About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.