It Service Delivery Analyst

Specific Responsibilities

Planning & Administration

• Provide information and assist IT Service Delivery Supervisor when requested
• Follow and enforce Emerson policies regarding IT management, security, standards and procedures
• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Always ensure optimum support for end-users within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Uses the helpdesk as the central point for all IT issues and service requests.

Communication:

• Establish good working relationship with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Requirements:

Education:

• College/University degree in a related field or experience may be considered in lieu of formal education

Experience :

• 0-3 years’ experience within a general IT environment

Skills/Knowhow:

• Uses basic understanding of the IT Field:
  • VMware ESXi / VCenter knowledge
  • Windows Server 2008/2012/2016
  • Cisco networking knowledge
  • CITRIX; MS Remote Access
  • Active Directory, GPO & policy design and support
  • Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
  • IP networking administration and services including DNS, DHCP
• Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
  • Microsoft Windows Operating Systems 7 - 10
  • Language: English
• Availability to travel in the designated area/country
• Flexible towards working hours for maintenance activities