It Service Manager - Cloud & Platform Services

• Country/Region: Mexico
• State/Province/County: Mexico City

A Snapshot of Your Day

You’ll analyze, build and implement sophisticated public cloud-based solution designs according to customer requirements in close alignment with the system integrator, considering current security guidelines. You will be responsible for Service Management including integration with backend systems, ServiceNow, and other interfaces. You will also be responsible for service cost, to deliver the best cloud infrastructure at most optimal cost.

How You’ll Make an Impact

• Select suitable strategies and technology framework in cloud computing and automation.
• Provide architectural leadership and best practices.
• Collaborate with specialist teams and central IT units to integrate the specific solutions into the corporate context.
• Act as a technical liaison between customers, internal IT departments and system integrator providing updates on customer progress and ensuring execution by partners.
• Collaborate with internal teams to define the internal infrastructure road map for hosted systems.
• Develop and implement vital ITIL processes e.g., Incident Management to lead the services.
• Ensure critical applications are designed and optimized for high availability and disaster recovery.
• Act as Domain Expert to the organization for cloud end-to-end architecture, including, Azure, GCP and future providers, networking, provisioning and management.
• Responsible for organization’s cloud computing infrastructure and costs. Get maximum business value by handling cloud infrastructure costs, optimizing spend delivering the best infrastructure at reasonable cost.
• Responsible for development and continuous improvement of service requests, incident management, customer satisfaction (CSAT) and collaborating with service providers.
• Serve as the primary lead for platforms – Web, Database, Terminal Server and Managed Servers
• Deliver the best cloud infrastructure at most optimal cost.

What You Bring

• Bachelor’s degree in Computer Science, Information Systems or closely related subject
• 5+ years in designing and operating secure multi-cloud and hybrid cloud environments, for managed file space, servers and platforms
• Demonstrated knowledge of cloud architecture and implementation features (VPCs, projects, firewalls, orchestration, elastic scalability, inter-cloud connectivity, security, HA/ DR, etc.)
• Expertise in metrics and analytics & can run/ handle resources efficiently
• High affinity to modern IT infrastructure and knowledge of the essential, current technological trends in IT
• Good interpersonal skills, communication, and presentation skills. Communicate complex technical information in concise and understandable fashion to the leadership team
• Validated architecture and service leadership skills according to ITIL practices
• Technical certification e.g. GCP Professional Cloud Architect or AWS Solutions Architect or Azure Fundamentals
• Validated project management and delivery experience across multiple countries, locations
• 20% travel including international should be expected
• Language skills, English is required

Preferred Expertise:

• Experience with web services across IIS/ Apache platforms & application servers like Tomcat, JBoss, WebLogic, etc.
• Hands-on experience with administration and operations of Windows/ Linux (RHEL) servers
• Foundational knowledge of Identity Management technologies
• Familiarity and experience supporting servers/ services hosted in Extranet (DMZ), firewall modification, Reverse-Proxy service and Application Resource Islands
• Experience in supporting web and database servers/ services in Managed Public Cloud environments; Familiarity with Kubernetes, Docker
• Experience in web farms, web clustering, certificate renewals, and Network load balancer
• Experience with FTP and Secure FTP environments
• Ability to interface and support connectivity into DBMS - MySQL, MS SQL, Oracle, Progress
• Experience in installing, configuring and enabling SSH service in Linux
• Knowledge of File shares and Managed Folders, DFS, Active Directory, SMTP, DNS, VLANs

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://bitly.ws/ZFwV

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Jobs & Careers: https://jobs.siemens-energy.com/jobs

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