DirecciónThe Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.
Job Responsibilities
Provides technical support for Infrastructure items and NXP devices within a defined scope. (i.e., data centers, telecommunication rooms, telephony, and PCs)
Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
Provide a positive customer experience while addressing client issues, concerns, or questions.
Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
Technical skills
3 + years of experience in IT on-site support activities.
Advanced knowledge of:
Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
Windows operating system and applications
IT Management Systems (i.e., ServiceNow)
General knowledge of:
Datacenters and telecommunication infrastructure
Fixed telephony systems
Network Infrastructure
Good verbal communication skills to explain technical problems and solutions to non-technical people.
Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
Friendly, cordial, and professional attitude
Notes:
The job requires 100% On-Site presence during business hours.
The job is subject to Company/Area dress code.
The job requires flexibility in the workspace assignment (Building and Room within the same site)
NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit
Bright Minds. Bright Futures.
We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.
Commitment At NXP.
We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality .
Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips .
