Java Support Engineer

Our client is a global leader in next-generation digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, they expertly steer their clients through their digital journey. They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. They also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Their always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from their innovation ecosystem.

We are currently searching for a Java Support Engineer :

Responsibilities:

• Research, document, and prioritize customer issues.
• Manage customer expectations and satisfaction.
• Interact with project teams for new product development insights.
• Assist in support hours of operation and off-hour production emergencies.
• Adapt to a fast-paced environment with shifting priorities.
• Collaborate effectively with team members, including mentorship.
• Troubleshoot user management requests on Salesforce platform.

Requirements:

• Bachelor's degree in Computer Science or related field OR 6+ years of experience in a technical support role.
• Strong working knowledge of web application development in Java .
• Experience with HTML, APEX, JavaScript, and CSS.
• Prior experience with APIs or REST services.
• Experience with public cloud technologies ( AWS, Azure, GCP ).
• Familiarity with CI/CD tools.
• Basic understanding of Salesforce architecture.
• Working knowledge of container technologies ( Docker, Kubernetes ).
• Ability to interpret application server thread dumps and log files.
• Experience with Scrum in Agile Development environment.
• Familiarity with Database concepts and PostgreSQL.
• Understanding of Monitoring & Alerting Tools.
• Experience in DevOps setup and monitoring applications in AWS Infrastructure.
• Analytical, troubleshooting, and problem-solving skills.
• Good stakeholder management skills.

Desired:

• B2B Domain experience.
• Knowledge of ITIL architecture.
• Experience in Enterprise Architecture and API/Microservices Architecture.
• Background in Retail, CPG, and logistics domains.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: .

Keywords:
AWS, AZURE, B2B, HTML, CSS

REQUIREMENTS

None