Junior Customer Service

We are technologically the world's leading manufacturer of high-strength fasteners in the mobility industry. We set standards in the areas of innovation, quality, and profitability. Especially in the automotive sector, our core business since the company‘s foundation in 1935, we develop individual solutions for the special requirements of the future in reliable and long-term partnerships with our customers. In line with our new corporate strategy, we are also increasingly offering added value to new customers in new markets with our expertise in the forming technology. In the most important economic regions of the world, in America, Asia and Europe, we are successful as an independent family business with 4,000 employees at 19 locations and continue to grow sustainably.

Would you like to inspire customers with enthusiasm? Become part of our dedicated team.

Jetzt bewerben

Aufgaben

The candidate for this position will play a critical role in optimizing and enhancing our automotive manufacturing processes to improve efficiency, quality, and overall operational performance. You will be the main point of contact with our customers. The candidate should have excellent technical skills, and high-level analytical skills in order to succeed in this role.

• Collect customer information, access and meet customer requirements and document the process in order to avoid possible future issues.
• Utilize and know the work systems of each customer and the different portals, which need to be monitored as the customer requires.
• Be the main support on the solution of the customer claims
• Manage the planning function and the planning interface with the costumer to review customer demand variations
• Maintains consolidated sales forecasts in the MRP system.
• Supporting to ensure corporate guidelines as well as: national a international laws, regarding processing internal.
• Using the MRP system, translates the consolidated sales forecasts into a master production schedule/build schedule.
• Performs load leveling on the build plan to allow for resource restrictions. (MPS)
• Follow up with the Production Planner to determinate the status of schedules and materials to revise schedules, as necessary, to meet customer demands.
• Assist to resolve problems with late shipments, material shortages, customer schedule changes, and cancellations of customer orders.
• Proposes, gains approval for, and leads implementation of improved planning methods, tools, and reports+
• Invoice Processing
• Follow up daily shipments in order to achieve customer requirements on time in full

Profil

• BSc/BA in Logistics, Industrial Engineer, International Business.
• 1 to 2 years in automotive industry
• SAP Knowledge and experience - desirable
• Customer portal management (GM, VW, FCA and DAIMLER) desirable
• Working knowledge of MS Office, relational databases and SAP
• Ability to Meet Deadlines
• Problem-solving aptitude
• Attention to detail
• Negotiation skills
• Written and Oral Communication Skills
• English Proficiency

Angebot

A promising professional future that you shape with your ideas and your commitment to first-class results. We offer you a wide range of topics, a high degree of personal responsibility and great creative freedom. You will find clear processes and short paths that enable fast and goal-oriented decisions. We plan for the long term - not just in terms of sites and machines. That's why we invest in your individual development and allow personal flexibility.

David Cazares

Human Resources Manager

Circuito Paseo de las Colinas No 238
37668 Parque Industrial Colinas de León, Guanajuato
Mexiko