Know Your Customer Manager

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Know Your Customer Manager

Role purpose:

Job holder needs to ensure HSBC is compliant with all relevant regulation and Group policy. To achieve this, the job holder needs to manage a team of analysts performing their tasks. The main responsibilities are:

• Responsible for leading the Work Cell.
• Coordinate timely delivery of files across the end to end remediation process including Quality, LCO (where needed) approval achieving KPIs / KRIs.
• Ensure quality standards are being met.
• Supervise team follows values of the group and motivate the Team in the escalation of any problem affecting the Area.

Principal accountabilities:

• Communicate with the LoB in terms of information or Client’s documentation requirements for the process of renewals. 
• Adhere strictly to compliance and operational risk controls in accordance with the Bank and regulatory standards including, Bank Secrecy Act requirements, internal policies and practices; reports control weaknesses, compliance breaches and operational loss events.
• Liaise with CMDD business area as required and provide advice on the requirement for supporting documentation and information as necessary.
• Assist in production and distribution of relevant MI.
• Ensure that issues are escalated to the KYC Management where appropriate.