Lam/Mx Manager Financial Crime Investigations Triage

Job Summary: The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate SAR/STR decisioning), Major or Complex Investigations teams (for investigation).

In this role, the jobholder:
Strategically
• Will manage a team of GCB6/7 Triage Investigators; including performance/development/mentoring/coaching etc.
• Will support the LAM/MXFinancial Crime Investigations Triage Head to lead a regional team of triage experts who will collate, analyse, validate and channel all inbound casework, constantly assessing case volumes and priorities.
• Will undertake a wide range of stakeholder engagement and communication.
Operationally
• Supports the LAM/MXFinancial Crime Investigations Triage Head as the first point of contact for receiving and taking initial and immediate action on all reports of Financial Crime that require investigation and/or analysis, received both internally and externally.
• Using a range of innovative systems, the role holder will undertake first line assessment and actioning of all requests entering the Regional Triage team to determine FC’s ability to deliver intelligence on Financial Crime risks.
• Will be responsible for leading a team to undertake Triage investigations to the minimum standards from referral through to completion or hand off to investigations teams.

Additional responsibilities
• Mmanaging cases requiring special handling such as those involving sensitive information, the need for legal privilege, or involvement of a staff member or HSBC Confidential.
• Oversight and approval of outputs from GCB6/7 team members;
• Quality control / assurance of team output;
• Escalation of relevant cases to senior Triage / FC management.

Main Responsabilities:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Impact on the Business

Leadership (supporting the LAM/MXFinancial Crime Investigations Triage Head) for / to deliver:
• Principal point of referral for all relevant investigations, which may originate from the 1st / 2nd LoB, FC, internal or external relevant referrals.
• Continuously monitor and action requests that arrive in the regional enquiries inbox.
• The provision of timely and reliable assessment and triage on potential Financial Crime risks to improve risk management decisions within FC.
• Completion of Case Intake activity and all associated logging to determine action status of request.
• To adhere to the globally defined triage procedures or approved Regional or country variances across FC Investigation, which are designed to support the operational effectiveness of the investigative capability.
• To ensure effective information sharing across FC Investigation, and with other parts of the organization.
• To compile and present Triage Management Information to senior leadership.
• Manage a Triage team, identifying best practices and procedures to be followed at different stages.
• Ensure that all cases meeting escalation criteria are correctly entered onto the case management and reporting system.

Customers / Stakeholders

• Engage with a diverse set of key internal stakeholders across lines of business, regions, and countries.
• Maintain close relationships with all investigation teams within the region and globally.
• Maintain close relationships with all other Triage managers globally to ensure that FC case work at Triage stage is globally consistent (escalation triggers, MI reporting etc.).

• Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential
• Knowledge of bank enquiry systems
• Capable of picking up, and applying, new ideas/concepts quickly
• Excellent inter-personal, customer service and communication skills – written and verbal
• Excellent organisation and analytical skills
• Excellent decision-making / influencing skills
• A motivated self-starter who has the ability to work effectively alone and under pressure
• The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
• Adaptability and flexibility
• Good PC skills and knowledge of Microsoft software
• Enthusiasm and a positive ‘can do’ attitude

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.