DirecciónJoin a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will be responsible of an strategic account management and will be act as point of contact within the company.
Key Responsibilities
- Processing Returns
- Customer Invoicing
- Deliver Forecast Reports
- Administrative Support
- Order Processing
- Call management
YOU MUST HAVE
- Bachelor degree in administrative areas.
- +2 years of experience in Customer Service / Tech Support
- English proficient
- Knowledge in ERP or CRM systems, such as SAP, Oracle and SFDC
WE VALUE
- Change management
- Excel intermediate
- Project participation experience
- Good communication skills
- Good time management skills
- An ability to take initiative and work with limited direction
Additional Information
- JOB ID: HRD225566
- Category: Customer Experience
- Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
