DirecciónLead Site Reliability Engineer (Remote- Tijuana, Guadalajara or Monterrey, Mexico Preferred) page is loaded
Lead Site Reliability Engineer (Remote- Tijuana, Guadalajara or Monterrey, Mexico Preferred)
Apply remote type Remote locations Remote Mexico time type Full time posted on Posted 6 Days Ago job requisition idWHO WE ARE
Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies. Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium . Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.WHAT WE ARE LOOKING FOR
Tealium is seeking a highly motivated Lead Site Reliability Engineer (SRE). This is a remote position that will play a pivotal role in guiding and mentoring a team, as we venture into a new market in Mexico. This position will be responsible for leading a team of SRE/DevOps. Engineers based in Mexico. This includes mentoring, initiative planning and collaborating with peers in US, EU and APJ on follow the sun incidents and initiatives. The ideal candidate will possess a blend of experience among SaaS architecture, industry-proven ITIL practices and modern agile delivery patterns.
This is a remote-first position, our preferred locations are Tijuana, Guadalajara or Monterrey in Mexico. If you are a passionate and experienced Lead SRE, looking to take on a role in a dynamic, global SaaS company, we invite you to apply and be a key contributor to our success.
Technology Stack:
IAC: Terraform, ArgoCD, Jenkins,
AWS Services: EC2, S3, EKS, EMR (and glue), Lambdas, MSK/Kafka, Kinesis
DB: Dynamo, Redshift, Postgres, Mongo, Redis, MySQL
Languages: Python, Java, JS
YOUR DAY TO DAY
Drive operational rigor working globally with the US, EU and APJ SRE leaders.
Define and deliver KPIs on system platform performance and health.
Drive a culture of innovation, problem resolution, knowledge sharing, and foster a collaborative environment within the team.
Collaborate and execute on Cloud Engineering Operations initiatives.
Lead the design, implementation, and optimization of systems to ensure high levels of reliability, scalability, and performance.
Oversee the implementation and maintenance of infrastructure ast code (laC) practice is to support a dynamic and scalable SaaS platform.
Lead incident response efforts, ensuring swift resolution of production issues and minimizing impact on services.
Effectively communicate with team members and stakeholders, providing regular updates on system performance, reliability metrics, and key initiatives.
Mentor a high performing team of Engineers in the successful implementation and maintenance of reliable and scalable systems.
WHAT YOU BRING TO TEALIUM
Bachelor’s degree in Computer Science, Network Engineering, or equivalent.
Minimum of 5 years of experience with AWS (>10 services).
Minimum of 5 years experience in a technical management capacity within a SaaS 24X7X365 environment.
Experienced with software development and/or scripting, CICD and infrastructure as code tools (Go, Python, Jenkins, Git, Terraform, Jira/Confluence).
Experience in a Lead SRE/Production Operations role with strong mentorship skills
Proven experience with sophisticated AWS services and systems running at scale (millions to billions of transactions per day). (EC2/ALB, EKS/Kubernetes, AWS CLI).
Strong time management, organizational, oral and verbal skills required.
Ability to articulate technical challenges and proposed solutions in a succinct, clear manner for all organizational levels.
Strong experience with modern observability, logging, monitoring, alerting, trending and dashboarding methods and tools. (DataDog, SumoLogic, Opsgenie, Cloudwatch, Prometheus).
#LI-PA1
WHY YOU WANT TO WORK HERE
At Tealium, we don’t just offer the ordinary, we provide the extraordinary:
- Tealium WOWs (Ways of Work) , our award winning culture is how with think, act and connect together at Tealium
- Mosaic , our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
- Tealium Cares , to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
- Tealium Connects (remote-first working) , enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
- Tealium Ownership , share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
- Tealium Time , unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
- Healium , health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
- Healium Be-Well Break , an annual all-company paid shutdown to provide a true break for us all
- Tealium LIFT (Learning is Facilitated at Tealium) , offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
- Health and Related Benefits Programs , offering market competitive benefits programs
#LI-Remote
*Offerings vary by level and location.
