DirecciónGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Job Summary
As a Learning Administrator 2 you will be required to provide bespoke support to Senior Events / Programmes.
These Events / Programmes will be run remotely or in person and are normally attended by Middle to Senior Executives.
You will be working closely with the Senior stakeholders, Deployment Managers or Learning Leads from both within GP (and the relevant Client) and will be responsible for delivering all Administrative and Operational aspects of the Event / Programme.
Main Activities:
For ILT Events
To lead and own all aspects of the Class Scheduling / Event organising logistics.
Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures.
Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
Work towards deadlines stipulated by the client in order to deliver the program objectives.
Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
Book accommodation for facilitators and participants, if required.
To raise and issue documents relating to Service Requests and Visa Letters etc. where required.
Distribution and collation of Learner pre-course materials.
Provide OnSite support to events as required and be OnSite on Client premises at least 2 days a week.
Support the distribution, collection and reporting of Learner Evaluation data or Post Class analysis.
Ensure all Learning records are updated in accordance with local procedures.
Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.
For vILT Events
All applicable aspects outlined in ILT Events plus
Support and coordinate virtual classroom set up with stakeholders.
Create and distribute Zoom / WEBEX links to all Learners, Trainers and Guests.
Provide virtual Support to the Stakeholder teams during online programme events by being a Moderator / Producer.
For Content Moderation (such as Degreed)
Conduct Programme Communications / Content audits, to identify gaps in the site content;
Create and implement content schedules for people to produce or update content;
Liaise with content writers to create and publish engaging content as part of the Tailored Learning Experience;
Proofread all Learner Communications and Content;
Escalating any Information pages to the appropriate Stakeholder Contact to make sure communications are up to date.
Qualifications
Professional qualification/Degree
Advanced Software skills including the use of tools such as Peergrade, Interpid, SLIDO or SpotMe
Other language skills
Good understanding of Project Management methodology or the Six Sigma framework
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
