DirecciónBe a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Learning & Development Coordinator.
On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.
In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout.
Create magical memories as hearts beat to the rhythm of Mexican music, art and culture embraced by the warmth of our Four Seasons familia.
This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences, Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.
The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.
It will feature and event lawn for ceremonies, an indoor / outdoor ballroom, living room space for entertaining, and a bridal suite.
Target hire date : December 2023
The management level for this position is :
Operations Line staff with local package
The role of the L&D Coordinator
Delivers workplace learning, service improvement programs, promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
Knowledge and Skills
- Minimum of 1 years experience working in a coordinator capacity;
- Experience in adult education or a similar environment.
- Experience in hotel operations, preferably luxury hospitality or other service environments.
- Excellent communication skills
- Facilitation skills
- Instructional design skills
- Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
- Influencing skills
- Adult learning styles and principles
- Needs Assessment methodologies and learning needs identification
- Learning technologies, such as e-learning options and distance learning
- Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 level
- Ability to speak and write in English
- Experience managing in diverse cultures.
Essential functions :
Coordinate and facilitates (in collaboration with other presenters) Embark for all new employees Coordinate and facilitates (in collaboration with other presenters) all other core programs including Service Foundations Keep in track the Embark program for new hires Help to L&D Manager to ensure that new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Manager Orientation program In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property Maintain a clean, neat and organized work area.
Work harmoniously and professionally with co-workers and supervisors. Maintain and update bulletin boards in service area for sharing company information with all staff.
Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies Prepares and produces training calendars that reflect performance gaps and learning needs Markets the learning function’s programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change Help to creates and adheres to an annual budget for all training programs, initiatives, and learning resources Selects and manages external vendors to deliver specialised training on service and / or management skills Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline Coordinate & organize training in property Responsible of the People & Culture department communication Prepare and maintain training attendance records Coordinate and organize programs facilitated by internal and external trainers Assist in coordinating and participate in employee relations events
What to Expect :
- Be part of a caring team with a family spirit
- Have opportunities to build a successful career with global potential
- Work in a diverse and challenging environment and engage with the leadership team
- Be recognized for your accomplishments
About Four Seasons Hotels & Resorts :
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards.
For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.
Service Culture
Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts :
At Four Seasons, we guide all of our actions by the Golden Rule : Treat others the way you would like to be treated. Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service.
As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times.
Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at :
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We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
