DirecciónGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Job Summary
The Project Coordinator (CallCenter) will be resposible to guarantee the satisfaction of the Distributors' Network, ensuring the fulfillment of orders in due time and form, as well as the search for improvement opportunities in the logistics process.
Working Scheme: Client site (Cuatitlan/Mex)
Main Activities:
Follow-up with parts analysts to backorders and/or special orders
Follow-up and response to Distributors' requests by mail and telephone.
Search for references and accessories
Search and price analysis
Order placement and cancellation
Investigation and resolution of discrepancies
Order creation and warehouse process management
Taking of photographs
Modification of manuals
Modification of organizational charts
Modification of training matrix Projects
Customs knowledge
Qualifications
Bachelor's degree in Business Administration, International Relations and/or International Trade.
Experience (minimum 6 months) in activities related to purchasing and ordering processes, customer service, call centers or related area.
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
