Manager Customer Care Trading

Are you ready to lead and inspire a team in an exciting and ambitious environment? In the Customer Care team of FC Professional & Trading, we are looking for an enthusiastic Manager Customer Care who loves to work in an international setting where you can combine your customer obsessed mindset and communication skills to realize agreed service level and flawless customer experience.
In FrieslandCampina Professional we develop, produce, and commercialize a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe. In FrieslandCampina Trading, we act in the heart of the global dairy market, and our challenge is to beat the market every day: sell just above market prices and buy just below.
 

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Are you ready to lead and inspire a team in an exciting and ambitious environment? In the Customer Care team of FC Professional & Trading, we are looking for an enthusiastic Manager Customer Care who loves to work in an international setting where you can combine your customer obsessed mindset and communication skills to realize agreed service level and flawless customer experience.
In FrieslandCampina Professional we develop, produce, and commercialize a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe. In FrieslandCampina Trading, we act in the heart of the global dairy market, and our challenge is to beat the market every day: sell just above market prices and buy just below.
 

• Unique company culture of Dutch heritage and international presence   
• We offer great work life balance, and competitive salary & benefits package so you can enjoy it  
• Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 3%, bonus scheme, flexible working hours and the ability to work from home. 
• Diverse training and mentoring programs to help you grow on your own professional journey  
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths   
• A friendly and informal working environment, yet professional team members as sparring partners   
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world   
• Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy  
• FrieslandCampina has a ‘fietsplan’

As Manager Customer Care, you will guide a skilled, dynamic team, driving them to achieve outstanding results. Your responsibilities will include:

• Managing workloads, setting priorities and resolving challenges in the team
• Serving as the primary escalation point for operational and customer issues
• Collaborating closely with different departments (e.g. Sales and Logistics) and the Logistic Account Manager to optimize processes and identify opportunities for improvement
• Driving continuous improvement projects for an efficient order-to-cash process and high customer satisfaction
• Own, maintain and elevate our service level KPIs, ensuring a consistently outstanding customer experience
• Built and drive the mid/long-term roadmap for your scope
• Support well-being in the team and nurture team capabilities to boost performance
• As Manager Customer Care for FC Professional & Trading, you will be part of the Customer Care leadership team within the Customer Supply Chain organization of Professional & Trading.
   

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

FrieslandCampina Professional develops, produces, and commercializes a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe. In FrieslandCampina Trading, we act in the heart of the global dairy market, and our challenge is to beat the market every day: sell just above market prices and buy just below. In this role you will become part of the Customer Care Leadership team which is part of the Customer Supply Chain Professional & Trading. Our team comprises diverse individuals from various backgrounds and cultures. We are passionate about delivering exceptional service, driving change and curious people with a winning mindset.

JOB-ID: 52998 | Manager Customer Care Trading, Netherlands

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