DirecciónLittelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
We are looking for a Regional IT Operations Manager (Piedras Negras, Coahuila) to be responsible for driving operational excellence for all regional production services, including applications, infrastructure and advanced manufacturing. This responsibility includes day-to-day maintenance and management of Littelfuse operational environment to ensure delivery of the agreed level of IT services. This includes Help Desk support, Technical Management, and Business Relationship Management.
About the job:
Drive adherence to a standardized, global production support operating model.
Responsible for the Global Service Operation Strategy, including the adoption of ITIL principles, lean concepts to minimize non-value added activities.
Responsible for monitoring and reviewing service level standards, establishing and implementing strategic transformation and continuous improvement plans and the adoption of standards and processes.
Following management processes: Incident, Event, Problem, Access, Request , IT Service Continuity and Service Transition
Partner closely with IT Service Transition efforts to ensure appropriate implementation of new functionality, managing risk to IT operations.
Envision and deliver strategies which enhance production support value proposition.
Responsible for planning, managing and directing the external services and will be the primary contact between Littelfuse IT and the designated regions and functions of the world, and end users for all IT Service Operation related matters. In this capacity, this individual facilitates trade off decisions regarding services desired by the business versus the cost and complexity of providing such services. This individual will have to be able to communicate effectively and often in terms understood both by business users/leaders and technical IT personnel. The individual works with the regional/functional user community to set expectations, priorities and align the IT services to meet business requirements while optimizing IT spend.
Provide leadership and direction in goal setting, coaching, staffing and motivating a team of Littelfuse IT resources, and oversee coordination, triage and resolution efforts for all IT Operational issues, as well as proactive maintenance of all IT systems.
Evolve the structure and capability of the global IT Operations support organization in alignment with changing technology landscapes.
Serve/Delegate role of Major Incident Manager (MIM) for Production Critical or Disaster relevant incidents and escalate when necessary.
Responsible for the continued development of the regional IT Disaster Recovery plan.
Assist in the development of new methods of service delivery and to implement revolutionary advances in Service Operations.
Responsible for significant changes when the existing information technology environment is not stable/sustainable and does not provide a stable operating environment to the business and/or is impacting business operations. In addition, foster an environment of continuous improvement focused on a balanced set of measures that address not only Technical SLA’s but measure that track our employee experience and improve satisfaction with IT Support Services.
Ensure that End User Satisfaction are being met and that their expectations are in line with approved strategy.
Provide input on vendor and partner performance reporting and the data needed to generate performance metrics.
Perform full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work, performance management, department budget
About you:
Minimum of 8 years of Information Technology management.
Minimum of 3 years of IT technical or functional experience.
Experience working with and managing a globally dispersed partnership.
Experience managing Mexican and US employees.
Green Belt training, Lean, TQM/Six Sigma/or other quality tools.
Solid process and process improvement orientation.
Management through metrics.
Solid Vendor/Third Party Sourcing and Management.
ITIL certification desirable.
Maintain an effective and motivated organization through proper selection, training, feedback, coaching, compensation and recognition of staff.
Sound analytical skills, decision making and organization skills in relation to managing multiple, complex projects with tight deadlines.
We offer:
The possibility to work in exciting and challenging industry
To develop you professionally and to expand your knowledge through cross-functional collaborations and training experiences
Education:
Bachelor or university degree
Experience:
10+ years of experience
Management experience
Strong analytical skills
High level of verbal and written communication skills
