Manager, Solutions Consultant

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Solutions Consulting (SC) Manager is responsible for managing a team of Solution Consultants who support our sales teams. This SC team discovers and understands customer business challenges, complex processes, and architectural landscapes in order to build world-class integrated solutions leveraging DocuSign’s platform and suite of products. Through engaging stories and custom-built demonstrations, SC’s illustrate the value and benefits of modernizing a prospect’s System of Agreement through DocuSign’s Intelligent Agreement Management Agreement Cloud offerings. The Manager is accountable for coaching and developing these individual contributors, helping them to drive adoption/usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is a people manager role reporting to Director, Solution Consultant LATAM. 

Responsibility

• Support the Hispanic Latin America Major and Enterprise Solutions Consulting team by providing guidance on winning sales strategies and innovative approaches to solving specific customer business challenges
• Support ongoing growth and development of the team including recruiting, hiring, training and mentoring
• Provide solutions consulting inputs for sales campaigns and active opportunities, including solution designs, solution estimates and client demonstrations
• Engage confidently with business and IT leaders in our customer organizations, and influence at all levels and in a variety of our clients' business functions (sales, finance, marketing, HR, marketing, legal)
• Build industry-specific materials and also core industry vertical programmes
• Work closely with Marketing and product management to create and roll out country-specific customer materials
• Communicate clearly with internal resources including Sales, Marketing, Customer Support and Sales Leadership
• Manage business development activities, including; opportunity identification and upselling with new and existing customers
• Participate in in-house customer training sessions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• 5+ years of pre-sales or related job accountabilities, and ideally previous people management or relatable experience within SaaS software Industry
• BA/BS in a business or a technical related field of study from an accredited college or university
• Experience managing a team of technical consultants or sales people within a SaaS organization 

Preferred 

• Shown success in a technical and value solutions consulting role within a SaaS organization
• Solid understanding of SaaS applications
• Excellent understanding of business impact and value added analysis and presentation
• Excellent coaching, writing, discovery and presentation skills
• Strong record of defining and executing against key performance indicators
• Ability to build trust and rapport with cross functional teams
• Passion for growing customer happiness and deepening customer relationships 
• Fluency in Spanish and English, Portuguese is a plus 
• A clear understanding of sales processes and methodologies
• Project management and clear project leadership abilities 
• Strong knowledge of Salesforce and Microsoft 365 technologies 

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at **************@docusign.com.  

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at *****@docusign.com for assistance.

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