Mobile Insurance Specialist (Mis)

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Role purpose:

Promote HSBC insurance solutions to match customer’s wealth needs (in particular Savings, Retirement and Investment), and increase insurance penetration through Premier segment, with a key focus on clients that don’t visit the branches often, through analytical and marketing program-driven sales leads and RM Referrals. Deliver customer needs in line with customer timing and location preferences, through an outreach, mobile, and tablet-enabled sales model.

Principal accountabilities:

• Identify and capture insurance business opportunities with prompt follow-up on analytically driven leads and campaigns
• Maintain a high level of submitted-to-issued ratio (with prompt follow up and after-sales service)
• Promote professional sale of insurance products
• Provide specialist advice on appropriate insurance solutions to ensure the insurance/ protection needs of Premier NRC customers are well fulfilled
• Establish effective working relationships with other teams within the Branch, and other relevant partners that impact client’s experience of HSBC; in order to ensure a consistent approach and application of outstanding service standard
• Drive multiple-need fulfilment for existing NRC Insurance ETB customers through x-sell and maturity campaigns
• Build and maintain a positive team culture, through ensuring quality business referrals and referral skills among team members, and contributing to product knowledge and skills sharing. Build relationship with RMs and Clients
• Support referrals to the branch when other customer needs (wealth/ non-insurance) are identified
• Identify and capture business opportunity from customer referrals and provide referral leads to RM from non-bank customers to onboard the customer
• Manage individual insurance portfolio to ensure the highest rate of customer satisfaction and persistency.

• Solid experience in life insurance (2 years), ideally also in wealth management and sales capabilities
• Strong client skills with the ability to deliver a strong client experience and provide needs-based solutions
• Deep knowledge of specific complex financial solutions and products including the knowledge of financial markets, socia-economic dynamics, and regulatory requirement relevant to the products.
• Extensive external market awareness of market conditions, new product solutions, and an understanding of current financial market activities.
• Demonstrated ability and experience to correctly identify client needs.
  Solid skills to manage consultative sales process.
• Team player with collaborative skills.

“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”

"At HSBC we are oriented to guarantee gender equality and constant training for our employees, as well as the protection of their labor and social rights"