DirecciónOur Client is a leading Modernization and digital engineering Company. Our Client provides modernization services using its proprietary Platformation™ approach. It specializes in cloud and data modernization, Microsoft Dynamics Modernization, Digital contact center setup and management, managed cloud services, and digital transformation services.
Founded in 1986, the company has since grown to have a presence in North America, Europe, and Asia-Pacific. Our Client has partnerships with leading technology providers such as Microsoft, Amazon, and Google, among others, and has received several awards and recognition for its services.
Focusing on innovation and customer-centricity, Our Client aims to help businesses accelerate their modernization and digital transformation journeys. The Group operates in key industries that drive economic growth, enjoying leadership in the construction, financial, and technology industries.
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
We are currently searching for a MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant:
Key Responsibilities:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.
Required/Minimum Skills/Qualifications:
- Minimum 2+ Years relevant experience as Technical / Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.
Desired:
- Hands -on experience in POS Configuration and Customization
- Excellent knowledge in in below Functional /business areas
- Retail Channel Integration
- Omnichannel Customer Experience
- Commerce Data Modeling , Order Fulfilment and Processing
- Inventory Management, Payment Processing and Integration
- Good in SQL Queries
Languages:
- Advanced Oral English.
- Native Spanish.
Note:
- Fully remote
If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: .
Keywords:.NET, XML; SQL, D365, LCS
