Operations Engineer - Production Support Analyst

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisationsin the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realisetheir ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Engineer

Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Directs the teams’ involvement in system recoveries following major system or software related failures in addition to supporting Application-Pod driven initiatives. Have the responsibility for implementation of standard processes across IT systems and teams. Providing 24/7 support 365 in conjunction with follow the sun business requirement. Working directly with global IT and Business teammates in support of counterparty credit risk and market risk applications.

 Leadership & Teamwork

·         Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.

·         Provide technical leadership to Junior staff members when required, via mentoring and coaching frameworks

·         Promote an environment that supports diversity and reflects the HSBC brand

·         Advise business staff or unit of technology uses to improve efficiency and effectiveness. Provide technical analysis and solutions to business issues, provides consultation, researches and implements technical alternatives, and maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.

·         Provide support to all global applications and several regional ones, with special focus on identified critical applications, while minimizing the impact of incidents in the operating environments. Batch monitoring, incident management, problem solving are activities to be undertaken and directed. Execution of Disaster Recovery tests, and support user's requests and UAT environment tests.

·         Ensure industry best practice global Production Support for all systems is achieved.

·         Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.

·         Participate in Major Incident Reviews and Service Improvement Programs as required.

·         Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.

For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.