Operations Officer (General Operations)

Position Post Date: March 26, 2024

About the Position

Contracts and Procurement

Provide initial review of procurement requests, to ensure compliance with Namati’s procurement policy

Update and maintain approval workflows in the procurement request platform, flagging bottlenecks and facilitating expedient approvals

Troubleshoot technical issues in the procurement request platform, working with Namati staff to resolve problems and get what they need for their work 

Assist teams in ensuring that draft contracts adhere to approved Namati templates and contracting best practices to expedite review and fulfillment

Serve as a thought partner to teams in creating realistic and specific scopes of work for new vendor agreements

Capacity Building and Knowledge Management 

Support the Global Operations team in developing and rolling out engaging training around internal policies and processes

Support the maintenance of Namati’s intranet/internal knowledge hub, ensuring Global Operations information is always accurate and that helpful resources are always available and up-to-date

Coordinate with other program and cross-cutting teams to identify knowledge gaps in internal policies and processes among staff, and help create plans to fill those gaps

Other Global Operations Duties

Support larger Global Operations initiatives around partnerships and agreements

Coordinate with Namati offices and global staff to facilitate regular internal updates, to be shared in channels including Slack, Signal, and Namati’s internal newsletter

Provide backup support for other Global Operations colleagues on event planning and logistical support

Manage external communications and track invoices via general inboxes

Enter and track expense reports related to the Global Operations team

Provide rudimentary technical support to Namati staff (resetting passwords, etc) 

Provide other operational/administrative support as needed

Here’s what you might have tackled recently -

Reviewed a draft Request for Proposal created by the Resource Mobilization team, and provided edits to strengthen the document and better comply with Namati procurement standards

Provided logistical support to the Sierra Leone LEC team as they planned a large international workshop 

Created training materials for staff to understand recently implemented changes in our Travel policy

Fine-tuned global procurement approval workflows

Created a provisional timeline for developing and rolling out training on how to use the Knowledge Management platform to better organize written resources, based on a troubleshooting conversation with a staffer on the Network team 

About You/Must-Haves for the Position

Collaborative and service-oriented: You greet everyone you encounter with a collaborative spirit, kindness, and empathy. This role in particular requires active relationship-building; the operations team must work in close collaboration with representatives from all across Namati, train and empower them, and remain responsive to their unique needs and culture.

Resourceful problem-solving skills: You know how to find answers and can figure out how to solve problems when they arise. You notice when systems aren’t working as well as they could be, and you possess the personal initiative needed to start improving them.

Efficient and organized: You’re highly organized and manage complex processes confidently and efficiently. You know how to work with input from a variety of stakeholders while maintaining control, scope, and timeliness.  

A creative, relentless problem-solver:  It’s in your nature to work tirelessly on a problem -- you don’t rest until you’ve identified a great solution. And although careful planning and execution define your work, when challenges arise you quickly reorient and identify the best new course of action.

Growth-oriented: You’re always seeking to better yourself and your work, and you push yourself to the peak of performance to help fulfill the mission. In service of that growth, you welcome and delight in feedback from supervisors, peers, and anyone else

Ability to work effectively across borders and cultures

Nice-To-Haves: 

Experience with subgrants and grantmaking, tracking, and compliance requirements

Experience with disability inclusion and accessibility initiatives

Location 

Mexico

Compensation & benefits

To Apply

The deadline submission date is 8th April 2024.