Operations Support Lead

Equinix is the world’s digital infrastructure company , operating over 2 5 0 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success .

Who are we?

Equinix is the world’s digital infrastructure company , operating over 2 5 0 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success .

As the Operations Support Lead at Equinix, you will play a crucial role in supporting our xScale site teams worldwide. Your responsibilities will encompass maintenance, general operations, and facilitating the transition of construction projects to operations.

With a strong emphasis on customer interaction, collaboration between construction teams and project managers, and support for our Global Ops Engineering (GOE) and local Service Enablement teams, you will ensure seamless integration and operational excellence.

Additionally, you will provide invaluable support to local teams and country organizations in onboarding the xScale Business Model. This involves creating and sharing educational materials across EMEA, guiding the necessary interlock between Operations and Construction, and overseeing the post-handover management of live sites and customers.

Responsibilities:

• Act as the primary liaison for xScale Ops among clients, construction teams, project managers, and GOE teams to ensure smooth integration and transition of construction projects to operations. This includes understanding the construction stage of projects, reporting to internal and external stakeholders, and facilitating a seamless transition from construction to operations.
• Oversee the implementation of operational standards and best practices for xScale data center operations, identifying and addressing any gaps found as a result of the xScale Business Model & Product.
• Monitor activities related to compliance, environmental safety, and operational continuity, ensuring adherence to industry standards and best practices.
• Drive continuous improvement initiatives using GOE tools for data analysis and decision-making.
• Provide assistance and support to local teams in identifying and addressing any gaps that impact our obligations towards investors or customers.

Qualifications:

• Experience in the functioning and workings of a data center, including familiarity with tools and systems used to support operations (e.g., monitoring systems, ticketing platforms, asset management software).
• Proven track record of teamwork, effective communication with various stakeholders, and successful management of transition projects.
• Strong analytical skills and proficiency in management and data analysis tools such as: Maximo.
• General understanding of industry standards, compliance requirements, and best practices in safety and environmental protection.
• Proficiency in Spanish to support our deployments in Spain and Mexico.

Additional Requirements:

• Ability to identify, evaluate, and mitigate operational and financial risks related to SLA non-compliance.
• Proficiency in strategic reporting and communication, including the preparation and presentation of accurate and timely reports to investors and internal stakeholders.
• Availability for occasional travel to different countries and flexibility to respond to operational emergencies if required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

About Us

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

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Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify . 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.

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