Operations VP (CCD)

GREAT QUALITY AND GREAT SERVICE WILL DEFINITELY IMPROVE THE LIVES OF OUR CUSTOMERS.

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What makes DHL great? Our People!We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Expressis committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Job Summary

As the Operations VP, you will lead a highly trained team of Certified International Managers and professionals in the Network Planning Group, COG, Security, Safety, Gateways,Ground Operation and Pick up & Delivery who are ultimately responsible to design, plan, implement, and optimize Air and Road Network throughout the country. The Network is designed to connect our customer shipments on time and operates within a 24/7 environment. The key responsibility of the role is to ensure we have a highly motivated team who are executing the FOCUS strategy. This is measured through our key performance indicators around safety, engagement, service, quality and efficiency.

Key Responsibilities:

· Supports future thinking around the health, safety and well-being of DHL team members

· Provides strategic direction to the development of Mexico Network, ensuring that global and regional business objectives are met.

· Contribute to the overall strategic direction and management of the Network and Hubs operational strategy (short and long term) and policies within overall regional DHL context, in terms of door-to-door profitability, service quality and cost performance.

· Lead regular cross-functional business reviews and formulate programs that support the agreed upon strategies.

· Enable the achievement of service performance that meets or exceeds network and customer expectations and differentiates DHL from the competitors.

· Embraces innovation and the advances in systems and technology, to enhance service, cost position and productivity.

· Align internal and external teams to ensure successful plans and operations from VP Areas and Mgmt including commercial, Int’l trade affairs compliance, engineering, Human Resources, IT, etc

· Provide timely reporting and Data Analytics that help shape the direction of the country and help build a truly Global Network

· Timely communication of service improvements and operations changes to the Network and Regional Office.

· Ensure that the latest network standards are implemented within the Gateway

· Ensure that gateway operations related processes are fully adhered to and that appropriate on-the job

· To continuously ensure that Ops Process Quality & Customs Clearance KPI’s are achieved

· Creates customer solutions across Global Network in compliance with Global SOP

· Directs initiatives to identify, analyze, improve, and implement solutions to business problems, processes, and opportunities with a focus on reducing cost and increasing efficiency

· Oversees the development of systematic approaches for assuring high quality services

External Relationship Management:

· Develop and maintain high level contacts to ensure DHL’s position as the leading Air Express Company is continuously communicated and promoted effectively within the business community.

· Represents DHL with the various Airline partners ensuring timely feedback is given to drive efficiencies.

· Represents DHL with Industry Groups, Government and Regulatory bodies, local business and government leaders to accept operational solutions and changes where there may be little interest in cooperating and participating.

· Maintain good relationship with Regulatory bodies and be able to exert influence on issues and policies with a view to represent the interest of DHL.

· Identifies, establishes and maintains productive commercial working relationships with key external contacts, cross-business working groups and all relevant third parties.

Leading as a Successful 21st Century Manager

· Develop a high performance service culture within the organization that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21stCentury Manager principles; as well as Respect and Results.

· Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession.

· Execute developmental and career planning processes for the teams, complete appraisals, and all applicable development plans.

· Lead and motivate the team to drive continuous improvement of processes and practices, along with levels of customer satisfaction.

· Demonstrate critical interpersonal relations and judgment skills in working with the various constituents throughout the organization.

· Lead the team in a manner that is consistent with DHL cultural expectations (positive, decisive, sense of urgency).

Requirements:

· Minimum of 10-12 years in the industry with at least 5 years of senior level management roles in various operational business units, transport, network & gateways

· Degree in Logistics or Transport (or equivalent)

· Direct Management of large team of Professionals and Employee Base working with Cross Functional Departments within Direct reporting relationships (HR / IT /Finance, etc)

· Ability to work a variety of shifts within a 24-hour operation

· Ability to speak English fluently.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.