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Partner Success Associate (Portuguese & English)
The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group’s diverse lodging partners to help them improve their marketing potential from participation in Expedia Group’s marketplace.
This role is the foundation of our Centralized Hub for Account Management & Performance. Our team ensures that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand by ensuring partners have the knowledge and access to Expedia Groups vast product lineup in a constantly evolving competitive industry!
What you’ll do:
Our vision is to empower our partners to be successful - you will make phone-based contact with our partners, and engaging them to:
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
- Communicate special offers from Expedia Group’s dedicated customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts
- Educate lodging partners to take control of their listing by using the self-service features available on Partner Central
Who you are:
- Bachelor’s or Master’s degree in a related field; or equivalent related professional experience
- 1-3 years of experience in Account Management or Commercial Engagement
- Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
- Appetite for innovative technology, fast-changing business environment, robust data driven analysis
- Proficiency in Spanish, Portuguese and English
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Ability to handle objection, secure commitments and be resilient
- Possesses outstanding listening, investigating, and influencing and assessing skills
- High impact personality: intellectual agility, entrepreneurship, empathy in relationships, great teammate
- Hungry, determined, motivated, willing to act and results-focused
- Organization and time management skills, attention to details
- Proven follow-up/persistence when facing complicated situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
- Ability to perform under pressure and think on your feet in a fast-paced environment
- Open to feedback for continuous improvement
- Relationship builder; earns the confidence of others
- Able to work independently as well as be a strong team worker, ensuring the whole team wins
- Bridges and sustains solid partnerships based on mutual support through a collaborative style
#LI-LM1
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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