Dirección
forma de trabajoJob Level: JL4 The Opportunity: Business Process Expert We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.
We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil.
These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs. As a Business Process Expert, you’ll play a vital part in our success. The objective of this role is to own the
End to End process landscape but the FPO holds accountability - and corresponding mandate – for the performance of the functional processes. The BPE works within the FPO mandate and holds responsibility for L3-L5 processes.
Is an expert on the processes and on the system features/functionalities supporting the process execution. We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated.
You’ll be joining a values-led, genuinely diverse, and talented team that is passionate and inspiring, while supporting each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have a competitive compensation and benefits package.
Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. We value the diversity of our talent and will always strive to find opportunities to unfold your potential. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
PURPOSE OF ROLE GSC is responsible for the finance execution of ATR, OTC and STP. As a Functional Process Lead you are responsible for ensuring that this is done as per standards in most efficient way for your responsible domain. The functional Process Lead is responsible to continuously ensure that we are track on deliverables and key metrics across the region and for responsible domain.
That includes:
- Daily/weekly check performance management metrics
- Follow up and take actions on any deviations
- Have a clear plan on how to reach the best-in-class targets
As functional Process Lead you also play an active role in continuously ensure that we are following the standards and that we are process compliant. Equally important is also to challenge the standards and see how we can run our processes even more efficient. For this the functional Process Lead, as SPOC, plays a key role in the FPO/Key user community and support evaluation and implementation of improvement initiatives. PRINCIPAL ACCOUNTABILITIES PROCESSES & STANDARDIZATION
- Actively drive Standardization of the process domain across Terminals/entities within the region/site responsible.
Always with a focus on End-to-End process optimization which also include x-functional work
- Responsible to identify potential improvements for standardization, elimination and automation of the process steps, and improved quality of process output.
Actively engage with BPEs and peers in ensuring that as APMT we achieve the standardization goals
- Ensure Process Compliance and perform regular Gemba and process confirmations.
Identify process gaps and support to bridge the deviations as per standard
- Ensure that there is work instructions (L4) covering all steps of the processes and that they are fit for purpose.
Work actively with the BPEs to improve.
- Lead or participate in Kaizens to ensure that performance is improved or that process gaps are closed
- Proactively propose improvements and efficiency enhancements to the processes
- Work closely with the FPOs and BPEs to implement new processes, new standards and improvement initiatives Ensure that any exceptions to the standard processes are well documented and signed off
- Responsible for ensuring that the execution team for respective domain is rightly staffed and that there is an efficiency as per yearly target in the execution team
- Resolve ad hoc queries / request from Terminal HoFs
- Financial statement review & clarification of concerns / queries from stakeholder for Revenue.
- Provide justification on ICP gaps within group.
Financial statement review & clarification of concerns / queries from stakeholder for Revenue.
- Ensure Data governance rules are adopted, assess impact on local Data, create local instructions, SOPs related to Data, conduct PCs and provide improvement ideas
- Responsible to submit local exceptions on Data, ensure proper local cross-functional alignment PERFORMANCE MANAGEMENT & COMPLIANCE
- Track operational metrics/KPIs that measures the success of the responsible domain
- Ensure maximum usage of digital cockpit for performance review
- Owner of the process domains performance and responsible for swift taking actions where there is a risk for underperformance
- Develop clear action plans and closely work with the execution team to improve the performance of operational metrices
- Provide continues feedback to the FPOs on potential gaps and risks in the process execution
- Ensure that the internal controls and baseline controls are covered in the standard processes and that it’s clear on how to execute on them
- Well versed and good understanding of group policies, guidelines, and control framework for adherence
- Ensure that there is a strategic agenda for the year on how to improve execution for respective domain well linked to overall Finance Delivery Promise CHANGE MANAGEMENT
- Work closely with the execution team to identify opportunities to improve processes and reducing waste from existing process landscape according to the WoW10 governance model.
Drive best practice sharing within the process domain community
- Engages the minds and hearts of process users to contribute to improvements through Kaizens & Process Confirmations and feedback to respective domain FPO
- Lead or participate in Kaizens (problem solving sessions) to ensure that performance is improved or that process gaps are closed
- Responsible to test any new changes and to implement changes to process or systems coming from the FPOs
- Take an active role as Key User and participate in community/network to where eg.
questions about process and systems improvements are discussed
- Take an active role in onboarding and training of employees working in the responsible domain.
- Communicating/ creating awareness of the key changes within their domain
- Bridging the gaps between Functional Process Leads in same domain, other Finance domains and other functions at local level CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
- Minimum 12-14 years’ experience in respective process domain.
Chief Accountant/FNA Manager/Controller in respective functional area of expertise, preferable experience of at least 5 years.
- Strong people leadership skills, experience leading leaders
- Qualified Chartered Accountant and good understanding of IFRS
- Expert domain knowledge of respective processes
- Excellent stakeholder management and collaboration skills
- Experience in delivering results through others (both direct and indirect report)
- Level-headed and effective at change management, capable of pushing back when appropriate and face resistance in a calm and respectful manner
- Good English written and verbal communication, presentation, and facilitation skills Success in this role will require the ability to find approaches to development that work at scale, across terminals/entities, and while generating commitment through influence rather than formal authority Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ***************@maersk.com. At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community.
Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace.
APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!
