DirecciónRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
SUMMARY/SCOPE OF POSITION:
The Quality & Compliance Lead will champion, support and lead quality improvement initiatives and ensure all process owners, business managers, project & engineering managers and their teams maintain their part of the quality management system.
Responsible for implementing and supporting policies and procedures that enhance the quality of the Lifecycle Services business objectives within North America. Identifies areas of improvement in this area, through analysis of Quality Gate Reviews, warranty issues, internal audits, customer surveys, and customer complaints.
Works closely with the regional business management, engineering management and the project management office (PMO) to implement and monitor improvement strategies.
Incumbent will be expected to provide expertise to support the following Lifecycle Services business areas: Information Solutions, Digital, Software projects and Cyber Security. Quality support for the Services business, Process, and Power & Control capabilities is also required.
ESSENTIAL FUNCTIONS:
Functional (Quality)
- Quality planning, monitoring, and reporting for LCS projects and services
- Contributes to and supports global quality initiatives and ensures consistent implementation within the region, in close alignment with the global and regional management.
- Understands broad organizational systems and processes.
- Planning, execution and reporting of quality audits, investigations, and corrective / preventive actions on region level
- Manages external quality audits (ISO, customers, vendors)
- Supports or drives continuous improvement process within region, in close coordination with regional Productivity teams.
- Drives customer loyalty KPIs for the business, leveraging the Customer Satisfaction Survey process.
- Overall operational responsibility for LCS-QMS development, maintenance, documentation & Compliance in North America
Leadership
- Leads, develops, and encourages local quality leads / champions in a direction to support other business functions and achieve an overall business goal
- Drives the global quality management system program within the region
- Providing professional guidance to delivery teams and to management in quality and compliance matters.
- Promotes and fosters a quality culture that is consistent with company policies
Interpersonal
- Strong influencing skills, accustomed to leveraging knowledge to drive alignment of other teams with quality requirements..
- Key contact with customer and external agency (i.e. DNV, TUV) auditors, responsible for ensuring the execution of corrective actions and ongoing compliance with customer specifications.
Business
- Strong understanding of the Lifecycle Services project and service delivery business model.
- Supports management teams with the scheduling and delivery of Quality training programs.
- Act as a company representative for customer quality issues
QUALIFICATIONS:
Minimum Education
- Bachelor of Science degree in Engineering – Software, Computer Science or equivalent.
Minimum Qualifications
- Minimum 5 years of experience in a project and service delivery environment, with experience in an Engineering or Project Management capacity
- Fluent English language skills (verbal, reading & writing)
- Strong knowledge and technical experience with in one or more of Information Solutions, Digital, Software projects, Cyber Security.
- Must be a proven self-starter, with the demonstrated capability of achieving goals and objectives under minimal day-to-day supervision.
Desired Qualifications
- Experience in quality management methods and techniques, including ISO9001, AS9100, CMMI, Lean Six-Sigma.
- Prior experience in industrial/process automation, information systems/software development, manufacturing quality processes.
Travel Requirements
- Available to travel as required, up to 20%
Remote work may be possible, provided the candidate is based in Mexico.
