PRINCIPAL OBJECTIVE OF POSITION
Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Coordinates the daily opening and closing of Tour DeskPerform daily maintenance to Concierge AssistantEnsure that the data from the property management system is imported to Concierge Assistant on a daily basisProcess daily call list from the property management system for the VSCsAssign arrivals to VSCs in the property management systemLog all General Information appointmentsinquiries in GI LogDistribute premiums to guests who have toured.Ensure that the StarPoints distributed to guests for touring are submitted to corporate to be redeemed.Prepare and maintain daily tour booking schedule.Screen all customer activity per tour qualification guidelines.Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager.Accurately compiles and enters daily tours and related statistical data.Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSCs.Maintain daily communication with VSCs with regards to tour bookings and daily tour scheduleExercises excellent judgment in dealing with tour scheduling in order to maximize tour production.Exercises excellent judgment during tour overbookings and other challenges in order to ensure positive customer experience.Maintain excellent customer service techniques deals with customers professionally and courteously.Appropriately interact with all personnel and maintains positive, professional relationships with coworkersMaintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards.Assist Marketing Management in executing special projects, as directed.Track inventory, order and maintain Tour Desk supplies.
QUALIFICATIONSCOMPETENCIES
High school diploma or general education degree GED or one to three months related experience andor training or equivalent combination of education and experience.Bilingual proficiency English and SpanishComputer literacy, including but not limited to Microsoft Office, Excel, Microsoft WordMathematical SkillsReasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.Key competencies includeCustomer service orientation, work standards, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, developing organizational talent staff development, followup, managing multiple priorities, attention to detail.
BENEFITS
Competitive salarySuperior benefits of law2 days off per weekProfessional development opportunitiesGood work environmentBolsa de trabajo México ofrecemos puesto de
Recepcionista de Club Vacacional para el sector de Hosteleria Turismo en la empresa Westin México de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Dirección
Morelos, Méx.
