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Position: E-Commerce Social Media Manager (100% Remote)
Our client has been at the forefront of creating theme park-inspired coffee, offering a unique blend of adventure and flavor in every cup. Their mission is to transport coffee lovers to their favorite theme park memories with their meticulously crafted blends, while also exploring the vast universe of pop culture to bring new and exciting flavors to their community. Born from a passion for quality coffee and the magic of theme parks, they've become the go-to brand for those seeking an immersive tasting experience.
They are looking to expand into wholesale as well as Amazon, TikTok, Etsy, Faire, and other platforms we see fit.
Job Overview:
We're on the hunt for an E-commerce Operations Manager to join their small team. If you're a creative problem solver with a passion for coffee and pop culture, and you excel in the fast-paced world of e-commerce, we're looking for you! This role is ideal for someone who thrives on managing e-commerce operations, loves the excitement of bringing innovative products to market, and has a sharp eye for organization and innovation.
As part of their team, you'll play a crucial role in managing and expanding their online presence across platforms like Amazon, TikTok, Etsy, Faire, and others they find align with their adventurous brand. You'll oversee product curation and vendor negotiations, ensuring their offerings continue to excite and engage their customers. Additionally, you'll help manage their Social Media strategy, creating engaging content that builds our community and drives brand awareness.
This position is perfect for someone who enjoys the challenge of growing an e-commerce business, is adept at wearing multiple hats, and can navigate the complexities of online sales and marketing with ease. If you're looking for an opportunity to be part of a creative, innovative team this is the place for you.
Responsibilities:
- Product Curation and Vendor Management : Select and manage a diverse range of products that align with their theme park and pop culture ethos. Negotiate with vendors to secure the best terms and ensure innovative offerings are continuously brought to market.
- Order Management and Warehouse Coordination : Oversee the entire order process, from timely submission to tracking deadlines, ensuring warehouse operations are efficient and backstock is effectively managed.
- Digital Presence and E-commerce Management : Regularly update the website with new products and promotions. Spearhead expansion efforts on wholesale and e-commerce platforms like Amazon, TikTok, Etsy, and Faire to grow our online footprint.
- Social Media and Community Engagement : Create engaging content and manage their presence across Social Media platforms (Instagram, Twitter, Pinterest, TikTok), fostering community interaction and enhancing brand visibility.
- Event Box Planning and Customer Service : Coordinate the planning and execution of event boxes. Handle customer service inquiries promptly, maintaining a high level of customer satisfaction and loyalty.
- Content Creation and Marketing : Prepare weekly newsletters and monthly box inserts, contributing to the marketing strategy and promotional efforts to build and maintain relationships with wholesalers and subscribers.
- Subscription Box Service Development : Support and innovate our subscription box offerings, ensuring they remain attractive to current subscribers while drawing in new customers.
- Collaboration and Team Support : Work closely with the owner and a part-time contractor, leveraging warehouse resources for content creation and ensuring all operations run smoothly.
- Inventory Management : Monitor and manage inventory levels to ensure a balanced stock that meets demand without overstocking. This involves strategic planning and forecasting to prevent stockouts, while also minimizing excess inventory to optimize storage and reduce waste.
Qualifications, Skills and Key Competencies:
- E-commerce Operations Experience : 2-5 years of proven experience in e-commerce, especially within subscription box or retail sectors. Expertise in managing online sales platforms (Amazon, Etsy, TikTok, Faire, etc.) is essential.
- Inventory Management : Strong proficiency in using inventory management software to maintain optimal stock levels, with a solid understanding of supply chain structures.
- Vendor and Supply Chain Management : Demonstrated ability in product sourcing, vendor negotiations, and managing complex supply chain processes.
- Digital Marketing and Social Media : Proficient in executing marketing campaigns and managing Social Media platforms, with a talent for creating engaging content that grows brand presence.
- Technical and Analytical Skills : Experience with website management, e-commerce platforms, and data analysis to guide business decisions and marketing strategies.
- Communication and Problem-Solving : Excellent written and verbal communication skills in English, combined with creative problem-solving abilities and a strategic mindset.
- Organizational Skills : Exceptional ability to manage multiple projects simultaneously, meet tight deadlines, and handle various tasks efficiently.
- Team Collaboration and Independence : Ability to work effectively both independently and as part of a remote team, with a high level of initiative and self-motivation.
Additional Requirements:
- Passion and Interest : A keen interest in coffee, theme parks, and pop culture, aiming to deliver themed experiences through innovative products.
Benefits:
- Work remotely from the comfort of your home
- Join a supportive and creative team that values professional growth.
- Flexible work environment conducive to work-life balance.
- Opportunity to contribute to a unique brand in the subscription box niche.
Salary: Competitive salary of $1,500 per month.
Schedule: Full-time position, Monday to Friday, 9:00 AM - 5:00 PM (Flexible on PST/MT/Central/EST)
Application Disclaimer: Please Read Before Proceeding
To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English ; any other language will lead to disqualification . Also, ensure your voice/video recording lasts at least 30 seconds . Applications without a voice/video recording will be disqualified.
If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications.
We value your interest and look forward to reviewing your application. Thank you.
