Retail Credit Operations Analytics Manager

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager, Group Operations Analytics.

Role Purpose

• The Senior Manager, Operations Analytics provides leadership, support, and expertise to deliver relevant Global Collections, Underwriting and Fraud Operations standards that build functional operational capabilities to deliver business results, including Operations, Analytics, Change Management and Systems.
• Responsible for partnering across the Global, Regional and Local Fraud and Credit Control Services (FCS) Operations, as well as working with internal and external stakeholders to develop, implement or enhance processes and strategies across credit originations, delinquent collections, and fraud operations to enhance functional capabilities. Individuals are responsible for supporting strong Group FCS standards and a robust First Line of Defense infrastructure as part of this Global function.

Principal Accountabilities

• The role holder is responsible for working across Group Collections, Fraud and Underwriting in support of ensuring strong operations capabilities, aligned to Group standards and expectations.
• Individuals will take ownership in collaboration with regional and local business partners, for leading and directing Collections, Underwriting and Fraud Operations actions, priorities, and performance to deliver optimum performance through the development and delivery of customer-centric, sustainable capabilities.
• Achieve project goals on time, on budget, with highest quality standards, while managing multiple and sometimes changing priorities.
• Support run-the-bank activities, including regular Retail Credit, collections and fraud strategies and operations oversight and planning for actions whenever needed, negotiating priorities, and communicating them to relevant stakeholders.
• Establish business case for new initiatives; present proposals to diverse stakeholders and management to obtain necessary support and resources.
• Effectively manage and interact with several teams in a large and dynamic organization.
• Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.

Requirements

• Advanced English (Mandatory)
• Strong knowledge and understanding of financial services.
• Bachelor’s degree in mathematics, statistics, finance, economics, engineering or related field or equivalent experience; master’s degree preferred.
• Strong management, interpersonal, organizational, analytical, problem-solving, project management and verbal and written communication skills.

Experience

• A minimum of ten years’ experience in analytics functions, related to Retail Credit risk management strategy and/or operations (Collections, Underwriting and/or Fraud).
• Proficiency with personal computers, relevant data mining tools, decision systems, mainframe systems and software packages.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***