Sea Logistics Isc Customer Care Supervisor

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence

Your Role

You will be supervising, directing + optimizing your local International Supply Chain (ISC) Customer Care team to to continuously provide customer excellence + sustainable growth across your scope of responsibility

Your Responsibilities

• Utilizing your strongforwarding + market knowledge, you will also drive service improvementactivities to ensure customer satisfaction and service delivery in line withglobal ISC standards.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders to establish + strengthen operational relations with customers.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To drive continuous improvement of processes + controls to improve service levels + efficiency.
• To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
• To ensure delivery against all financial targets + strategic objectives across ISC

Your Skills and Experiences

• Bachelor Degree in Logistics, Supply Chain Management, Economics or related fields.
• At least 06 years working experience in Freight Forwarding with at least 02 years at in the same position of Sea Logistics – International Supply Chain
• Good at communication, conflict resolution, problem solving & time management skills.
• Strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success
• Good command of English