DirecciónInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Purpose of the Role
Support deployment of assigned HR processes, ensure adherence to SLAs and compliance requirements. Review HR Operations Effectiveness; execute unit specific performance management framework and initiatives; improve candidate engagement and ensure fair and effective feedback mechanism which will lead to improved performance abiding WITHIN the guidelines, policies and norms of Infosys WITH the objective of providing the highest levels of service to internal customers.
Activities:
- Plan, execute and monitor specific activities as guided by seniors ensure HR service delivery effectiveness.
- Reviews HR Operations Effectiveness at regular intervals by studying the performance/outcome measures; identifies suboptimal performance and initiates corrective action; evaluate scope for continuous improvement IN ORDER to ensure HR service delivery effectiveness.
- Defines the disciplinary handling process and provides support for disciplinary cases as required.
- Oversee and manage complex employee relations
- Investigate and resolve complex and escalated employee concerns
- Monitors the employee governance process, intervenes where required IN ORDER to drive employee adherence to code of conduct.
- Collate data related to HR Processes and Programs by coordinating with different areas. Analyze this data and prepare various status reports/ dashboards for respective processes (Workforce Dashboard, Attrition Dashboard, Business Impact Dashboard, Analytics Reports, Talent Reports, etc.)
Requirements
- From 3 to 5 total YOE in HR/Employee relations related activities
- Bachelor's degree
- Advanced English level
- Highly desired experience in the IT industry
- Open to work on a hybrid schema (Infosys offices in Monterrey)
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
