Senior Business Process Consultant - Secops

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What you get to do in this role: 

The Customer Outcomes Senior Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

• Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Managing and communicating Security process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations
• Providing training and mentoring to other members of the services team
• Provide hands on assistance with the detailed design and implementation phases for security engagements.
• Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field and partner feedback/experiences.
• Assist delivery teams in resolving critical path issues and challenges during engagements.
• Assist delivery teams in basic ServiceNow development activities during engagements.
• Provide support, mentoring and training to peers and partners at ServiceNow.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
• Build out and maintain product service solutions.
• Support scoping engagements with prospective customers.
• Responding to Request for Information/Proposal documents.
• Stay current on product developments/releases required new service solutions.
• Support Customer Outcomes and Marketing events – security conferences, trade shows, webinars etc.
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• In conjunction with Sales Personnel, Solution Consultants, and Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
• Up to 50% travel annually

To be successful in this role you have:

• Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat management.
• Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc.
• Actively participated in industry collectives and is a contributor to the security community.
• Experience in security frameworks like NIST 800-61, ISO27035, SANS, STIX/TAXII, OpenIOC, etc.
• Experience working in a large government or corporate enterprise environment.
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
• Maintains the following industry certifications are desired: CISSP, GCIH, GCIA, CEH, GIAC
• Proven experience in defining and deploying 'to be' best practice Security processes and in identifying solutions from a people, process and technology perspective
• Strong understanding and experience with leading security toolsets such as ServiceNow, Splunk, Qualys, Rapid7, or any other SIEM and/or end point protection technology
• Solid experience in requirements gathering, including experience in creating process documentation
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• A degree or equivalent, preferably in Information Technology 
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
• process analysis and improvement
• BPM training/certification preferred
• Consulting background highly preferred

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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