Senior Learning Experience Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Senior Learning Experience Manager

  Job Description

  It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

  So what does a Senior Learning Experience Manager do? Imagine yourself going to work with one thing on your mind: you will lead the design, development, and maintenance of existing and new applications to meet an enterprise's functional business requirements and operational needs.

  As a Senior Learning Experience Manager, you will:
   

• • Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives;
  • Drive campaign-specific training programs for Team Leaders and Teammates;
  • Create and maintain any necessary materials related to maximizing campaign task mastery and personal development;
  • Pioneer all campaign-specific training needs and programs in the organization;
  • Execute TL and TM development training, which includes the following: detailed curriculum, training, and evaluation;
  • Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders;
  • Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives;
  • Explore proactively the specific needs of every department and campaign to develop training materials as needed;
  • Propose and publish a year-long training calendar with specific quarterly objectives.
  • Plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
  • Work directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their counterparts.

  So, do you have what it takes to become a Senior Learning Experience Manager?

  Requirements:

  • At least a bachelor's degree or college degree in any field
  • 3 years experience as a Sr. Manager or Manager (in a call center or BPO company) specializing in Product Training.
  • Excellence in presentation, communication, and interpersonal skills
  • High independence and motivation
  • Commitment to oversee projects to completion
  • Ability to adapt and level any training materials to a given audience
  • Excellent problem-solving and strategic thinking skills with the ability to navigate a fast-paced, highly matrixed organization effectively.
  • Knowledge of using Google and MS Office applications

  Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

  • HMO benefits for you and up to 2 dependents after 2 weeks of employment
  • Birthday Leave
  • Wellness programs

  On-site perks:

  • World-class, Ridiculously Refreshing workspaces
  • Gym and recreational areas
  • Unlimited coffee
  • Time Outs, and other on-site events to enjoy
  • Terms & Conditions apply

  At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

  About Us

  TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.