Senior Manager Credit & Collections

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Senior Manager Credit and Collection - LATAM

Senior Manager, Credit and Collections LATAM will be responsible to lead and supervise the credit and collections, and cash app teams in Donaldson’s LATAM businesses. This role will define the strategy of the credit and collection department of LATAM region.

Responsibilities will include credit analysis and approval, risk management, collecting outstanding receivable as well as ensuring the right cash app and customers account reconciliation, follow up and communication with stakeholders.

Essential Duties include the following, other duties may be assigned:
 

Collections and Cash App

• Reviews collection reports to ascertain status of collections and balances to assist the business with evaluating the continued effectiveness of current collection policies.
• Builds strong relationships with the commercial team, customer service and other stake holders withing the LATAM Organization and corporate as well as with external customers.
• External lawyer or collection agencies relationship management to follow up and collect past dues.
• A/R reconciliation overview, documentation, communication, and support.
• Supervises on site and remote working team.
• Ensures timely and accurate business/financial reports and month end activities
• Credit and collection KPI definition and analysis.
• Supports different initiatives seeking for process improvement and efficiencies.

Credit

• Assigns team responsibility for assistance with investigating and verifying financial status of prospective customers applying for credit, preparing documents to substantiate findings, and assisting with recommendations for rejection or approval of credit applications.
• Assists with establishing credit limitations on customer accounts and assists with processing requests for special credit arrangements and deviations from standard terms of payment as well as negotiating payment plans with customers with the appropriate approval levels.
• Ensures compliance to credit and collections policy, procedures as well as other procedures and regulations such as SOX and DCI’s guidelines.
• Establishes and maintains documents customers' documentation and works on defining guarantees to support credit limits.
• Bad debt accrual and variances analysis
• Sales orders release oversight.
• Assists management in the development of credit policies/decisions.

Requirements

Must possess a high level of emotional intelligence and ability to prioritize and work on concurrent projects with little supervision and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

To perform the job successfully, an individual should demonstrate the following competencies and skills;

• English. Ability to communicate verbally and in writing effectively throughout all levels of the company
• Ability to analyze customer accounts and make decisions based on those analysis.
• Use of analytic driving tools to evaluate and track performance.
• Decision maker and good communicator with good presentation skills.
• Provides financial input and leadership on decision making issues affecting the organization with a comprehensive view of the risk and business needs
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information. Works well in group problem solving situations.
• Technical Skills - Shares expertise with others.
• Oriented to financial controls.
• Continuous Improvement and Add Value mindset.
• Interpersonal - Focuses on solving conflict. Maintains confidentiality. Promote strong relations and customer service (both internal and external)
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives. Empower team to meet and exceed needs and goals of the organization. Lead by example. Makes other accountable.
• Ethics - Treats people with respect. Inspires the trust of others; Works with integrity and ethically. Upholds organizational values.

 Required Qualifications:

• Accounting or Business Administration bachelor’s degree

• Over 10 years of experience in Credit and Collection, including financial analysis.
• At least 5 years of experience as people leader.
• Preferred LATAM Regional Experience.

Preferred Qualifications

• Oracle R12 management. Oracle BI, GetPaid, and Tableau. 
• Detail-oriented individual who can prioritize and multitask both over electronic and phone
• Excellent customer service, control oriented, business analytics, communication, proactivity, continuous improvement focus on efficiencies, standardization and automation of processes
• High sense of urgency when assisting customers

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.