Direccióni Ad
Quality Engineer Senior
i Ad
Senior Technical Quality Manager
We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...
Senior Technical Quality Manager
We help the world run better
General description of SAP Premium Engagements and TQM Purpose
A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long-term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle. The content of a Premium Engagement is defined in a contract. The exact scope is getting agreed upon during regular alignment meetings between the customer, Service and Support Lead, TQMs and the SAP Account team. The TQM needs to understand and has to work with several areas of a customer organization such as the Customer IT Department. Customer Business Departments and Customer Purchasing Department. The TQM must have a Basis background with a deep understanding of Hybrid solutions and integrations (cloud and on-premise), also knowledge in SAP Cloud Platform, IOT, ML, Big data is a must.
On career Level “Senior” the TQM works typically on complex customer software solutions with one or a few projects. He/She can work independently in this environment and takes the required steps to involve SAP Backoffice functions when needed. The Senior TQM identifies areas where Premium Engagement can add value to the customer and aligns these with other SAP areas involved.
Larger service plans and support programs such as Engineering Services are aligned directly with customer senior management successfully and the Senior TQM is proficient in communication with CIOs (or equivalent) of medium/large size companies. A Senior TQM might also take over one of the following roles of an engagement: Cloud & Support Lead, Technical Lead or Customer Success Executive.
Tasks:
Required to understand Hybrid landscapes (Cloud / On-premise / Integration), Understanding and positioning of Intelligent Enterprise, Technical evaluation and documentation of customer situation, Identification of risks and top issues, Execution of the Engagement Plan, Management of service and action plan, Operations and Innovation Control Centers and Engineering Services delivery, Establish SAP Solution Manager as a collaboration platform, Documentation and reporting of Engagement status, action and value, Engagement Extension,
This role requires a Senior Basis / Functional background, in different industries, with strong leading skills as he/she has to lead different resources (remote/onsite) from different regions/continents.
We’re looking for a highly motivated person with a strong commitment, able to guide our customers to the Intelligent Enterprise.
Functional Experience
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Ability to manage Customer Solutions in top maintenance segment (level 1).
Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues.
Good understanding of SAP technology and understanding of SAP Business Suite (Application).
Is able to establish communication with different SAP teams to align the support strategy.
Very good understanding of DBS tools (e.g. SAP Solution Manager) and is able to present and explain the strategy and demonstrate capabilities to customers
Other Experience
Communication to Senior management in larger companies
Education
Bachelor in Computer Science, Science, Mathematics, Engineering or similar
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
AZKAITis a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent asa Project Manager.Business: A design and development company.We are looking for an experienced Senior Project Manager to lead web development initiatives and deliver exceptional digital experiences....
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...
Quality Assurance: Oversee and implement robust quality assurance protocols for Protective and Marine coatings, ensuring compliance with industry standards and regulations.Technical Support: Provide expert technical support to customers and internal teams, offering guidance and solutions related to Protective and Marine coatings applications.Product...
DESCRIPTION:The Amazon Devices org designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo.Amazon Devices is looking for a Senior Technical Program Manager to deliver cross-functional programs...
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members...
Detalles del clienteGlobal company and leader in the paint and coatings sectorDescripción de la vacanteQuality Assurance: Oversee and implement robust quality assurance protocols for Protective and Marine coatings, ensuring compliance with industry standards and regulations.Technical Support: Provide expert technical support to customers and internal teams,...
The Amazon Devices org designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo.Amazon Devices is looking for a Senior Technical Program Manager to deliver cross-functional programs distributed over...
ABOUT THE OPPORTUNITY • Global Business Operations, Services CALA • Core responsibilities Management of Service Delivery Team in Mexico as part of CALA Region • Day-to-day activities: Provides day-to-day supervision of assigned personnel and accounts to ensure good customer relations and a constantly high level of customer satisfaction...
Sr. Manager Quality, LATAM Mfg Job Number: 2400573Mexico-Mexico City TITLE: Sr. Manager – Quality, LATAM Manufacturing/Operations REPORTS TO: Directly toVP – LATAM SC Operations; dotted line toDirector – Global Quality LOCATION: This position is open in LATAM region. JOB FUNCTION: The Sr. Manager of Quality leads, coordinates and...
About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
Submission for the position: Senior Manager, Supply Chain PMO - (Job Number: 2303202)Position Title: Senior Manager, Supply Chain PMOLocation: NAM or LATAMReports to: Sr. Manager, NSC PMO LeadThe Supply Chain Project Management Office (SCPMO) operates as a Center of Excellence for Project Management at a strategic level and sits inside of the...
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Recently, SpotOn has: Raised $300M in...
The RD&I Manager has full responsibility over a set of projects for the given category, those could be either innovation, regulatory or superior product experience (quality Improvement) programs. This role can also act as an enabler of the Productivity and Business Continuity Programs. It integrates the former responsibilities of the RD&I Category Leader,...
DESCRIPTION:Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show. We have ambitious goals to scale growth and adoption of the service...
Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show. We have ambitious goals to scale growth and adoption of the service around the...
We help the world run better The Project Manager is responsible for the overall management of a Consulting projects throughout its lifecycle. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and services...
Job DescriptionAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license...
i Ad
Quality Engineer Senior
i Ad
Senior Technical Quality Manager
We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...
i Ad
Technical Account Manager
i Ad
Technical Account Manager
i Ad
Senior Technical Quality Manager
We help the world run better · Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, an ...
i Ad
