DirecciónYou will be tasked with troubleshooting and resolving our customers' hardest problems. You'll soon become a technical expert in a Cisco product or solution. You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.
Create digitized intellectual capital to build Cisco's technical knowledge base
Why solve the same problem twice? As a Technical Consulting Engineer, we want you fixing the new and exciting problems, not the old, boring ones. Technical Consulting Engineers distill their knowledge into digitized intellectual capital, like an automated diagnostic signature. You will contribute to, and use, this intellectual capital repository. By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known.
We are the top tier, last line of support for Cisco's entire product portfolio. As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world. Technical Consulting Engineers work with customer and partner engineers to not only restore their network functionality, but their confidence in Cisco's products and solutions. Customers turn to us to solve problems, and we are the best at it.
Engage with a wide, diverse customer base to enable users get the most from their technology As a newly hired TCE, you will join a cohort in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer engagement skills. This dynamic program gets you ready to work on one of our specialized technology teams.
Including but not limited to a graduate/upcoming graduate of a technical degree or certification program from a Technical Boot Camp, Apprenticeship, Community College or 4-Year University.
Fluent in English (verbal and written).
Demonstrated continuous and self-guided learning in a technology field.
Passion for networking, IT, computer science, or any technical field; and knowledge of adjacent technologies.
Ability to multi-task, work in a dynamic team environment, and work independently.
Able to legally live and work in the country for which you’re applying, without visa support or sponsorship
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
