Service Desk Agent

Service Desk Agent with at least 3 years of IT operational experience.

Skills:
Knowledge Windows Front-End Environment (win 10)
Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.)
Knowledge Office Package (Outlook, Excel, Word, etc.)
Good Knowledge Windows Front-End Environment (Windows 10, Win7,Win8)
Password Reset on Active Directory
Troubleshooting on Windows environment
Strong Customer Service

Activities to perform:

Call, chat, email handling of IT operation L1 support for client's end users