Service Execution Manager

FLSmidth is looking for a Cement Service Execution Manager

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Discover sustainable solutions

As a leader in the cement industry, we have taken on the responsibility of developing sustainable solutions. We have the ambition to engineer the zero emissions cement plant process by 2030.

You will be part of the Mexico Service Execution team. Our department is responsible to provide field technical support 24/7 to customers in Mexico and/or all over the world when necessary.

Joining us you will have the opportunity to develop your technical, personnel and management skills with customers and colleagues of different regions and culture.

Your responsibilities

• Manage field service projects/contracts: planning, resources assignment, cost/technical control and invoice, fulfilling customer and FLSmidth expectations with high quality and safety.

• Manage field technical team (field specialists). With the help of your back office assistant keep the team ready/motivated/updated (technically and administrative) to perform the services

• Be in contact with the customer and develop on-going relationships in order to succeed on the current contracts and secure future business.

• Support the internal areas of the company to meet customer needs.

• Provide reports to the top management and assure the KPI’s

• Revision and improvement of the field specialists technical reports

• Develop good relationship with the FLSmidth offices abroad in order to exchange resources and knowledge

• Select and develop (training) new field specialists to assure the service department high quality future

• Follow company procedures and work hard on the department continuous improvement.

• Perform field visits to promote safety and improve team/customer relationship.

What you bring

• Bachelor degree in Engineering or Administration

• Fluent English

• Field history or experience managing technical personnel

• Project/cost management experience

• Good written and verbal communication skills.

• Strong leadership and attitude

• Analytical skills/critical thinking

• Work ethics and integrity.

• Growth seeker

What we offer

• An equal opportunity employer committed to creating a diverse and inclusive workplace.
• A global network of supportive colleagues and growth opportunities.
• Work-life balance so you can focus on professional and personal priorities.
• Competitive benefit package including ife insurance, Health Insurance (Seguro de Gastos Médicos Mayores y Menores).
• Savings Fund.
• Vacation Time Accrual starting day one.
• Christmas Allowance (Aguinaldo) of 1 Month.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers