Service Segment Manager - Master Data

Service Segment Manager - Master Data

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Service Segment Manager - Master Data

Lead Service Enablement to ensure that it meets all scope, operations and quality expectations through planning, controlling and managing operational processes and projects.  Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert in the area of product/service Master Data. Frequently contributes to the development of new ideas and methods for operational efficiencies. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

Responsibilities

• Manages daily operational processes for new service introductions (NSI) and provides process improvements.
• Represent services on service or solution core teams and provides service requirements into product development stages/phases,
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
• Provides mentoring and guidance to peers and lower level employees.

About you

• Typically 8+ years to establish proven track record in Service Business Management or equivalent experience.
• Material Master Data understanding
• Basic experience in one of the related disciplines of product/service Master Data, delivery, solution architecting or business planning prior to taking business management role.

• Medium to high knowledge of IT and services industry.
• In-depth knowledge of company organization and policies, HPE Services offerings, end to end processes, tools (SAP), and routes to market.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.  
• High level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Good presentation and communication skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

Impact/Scope

• Multi country responsibility / a large country with multiple sub regions.
• Working with regional / WW teams to represent the business on behalf of the geography covered.
• Numerous products and services.

Complexity

• Moderately complex hardware and software solutions / services.
• Highly complex environments Systems or solutions levels.
• Managing cross-functional /cross-geographical projects.
• Liaising with internal and external partners/customers (e. g. product groups) on tactical level.
• Planning on function/ project/ practice level.

Join us and make your mark!​

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We offer:​

• A competitive salary and extensive social benefits​

• Diverse and dynamic work environment​

• Work-life balance and support for career development ​

• An amazing life inside the element! Want to know more about it? ​

Then let’s stay connected!​

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.