ServiceNow ITOM Architect Job Description:
- More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.
- Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
- Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas.
- Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality.
- Contribute to internal artifacts and deliverables to ensure they meet solution requirements.
- Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.
- Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.
- Assist teams with associated technical and process activities.
- Maintain instance integrity & security based on ServiceNow best practices.
- Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
- Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists.
- Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM.
- Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
- Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
- Good knowledge of ServiceNow CMDB and CSDM data model.
- Understands Discovery scheduling and potential network impacts.
- Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients.
- Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items.
- Understanding of the Identification and Reconciliation engine.
- Understanding of platform security and integration best practices.
- Understating the concepts of AIOps and HLA, AL/ML and Regex.
- Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping.
- Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
- Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
- Collaborate with internal business stakeholders to write/estimate stories.
- Oversee developers work, and own overall quality and delivery of development.
- Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
- Provide mentorship to developers and platform engineers on technical design standards and best practices.
- Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
- Capable of executing hands-on development for stories that cannot be delegated.
- Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
- Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage).
- Good knowledge of ServiceNow CMDB CSDM data model.
Technical knowledge of the following areas:
- Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration.
- Working knowledge of configuration management tools, methods, and processes.
- Basic knowledge and awareness of various other modules like ITSM.
- Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments.
- Expert level proficiency in ITOM /CMDB product line.
- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
- Sound knowledge in CMDB and it operation management.
- Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping.
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.
- Knowledge on identification, classification rule in CMDB.
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
- Required Hands on experience with ServiceNow ITOM implementations.
- Required Knowledge of ServiceNow CMDB Architecture.
- Self-directed, organized, detail-oriented.
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