DirecciónAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like:
RESPONSIBILITIES
• Provide Leadership to Meet Corporate and Departmental Strategic Objectives
o Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center Mexico
o Lead and drive all Solution Center strategic initiatives in Mexico
o Initiate, build and sustain effective relationship and communicate with internal and external partners to resolve Customer inquiries and requests
o Collaborate with peers to develop regional and global solutions
o Communicate, drive and deliver actions, expectations and measures of success to achieve goals / objectives
o Understand stakeholders expectations and provide efficient solution
• Build and Manage an Effective Team
o Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
o Manage and distribute team workload and provide inputs for succession planning
o Mentor, coach and empower team members and promote teamwork
o Mentor and develop Team Leaders and nurture an environment where they can excel on their current role
o Identify learning opportunities and provide training to ensure team members are well-trained according to compliance and work requirements
o Support team to overcome barriers, resolve conflict, and drive tiered accountabilities
o Establish goals and monitor performance achievement through performance reviews
o Create own team culture (People-Oriented, Teamwork, Extraordinary Customer Experiences (ECE) Oriented, Growth and Learning), and build a culture of problem solving and implementation
o Communicate, Review and Oversee team members performance to established metrics, policies, procedures and goals to meet department and company strategies
• Ensure a Safe, Compliant, and Ethical Work Environment
o Initiate, build and sustain effective relationship and communicate with internal and external partners
o Collaborate with peers to develop regional and global solutions
o Communicate, drive and deliver actions, expectations and measures of success to achieve goals / objectives
o Understand customer expectations and provide efficient solution
EDUCATION/KNOWLEDGE
• Bachelor’s degree in Engineering/Management/Science required, MBA preferred
QUALIFICATIONS & EXPERIENCE
• 5-8 years of Customer Services team management experience in a few companies and roles with a track record of achievements. International preferred.
• Experience in a B2B environment with a manufacturing component is required
• Ability to effectively work with and influence individuals at all organization levels across a global matrix structure.
• Must have fluency in English and open to travel
• Primary qualification in commercial, engineering or technical discipline
• Strong communication (written and verbal), persuasion and interpersonal skills
Competencies
Motivating Others
Managing and Measuring Work
Building Effective Teams
Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
