Support Office Experience Specialist, Mexico City

As a Support Office Experience Specialist in the HR function, your focus will be to create an exceptional and meaningful overall Office Experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do. You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.

This on-site role reports into our HR Manager, Sales Market MX-CO-EC and is based out of the Mexico CitySupport Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Responsible for communications, digital screens and weekly newsletter for office colleagues, in partnership with Support Office HR Business Partner, to ensure colleagues are informed around office best practices, key updates and events and relevant company information
• Secures Support Office engagement activities in partnership with Support Office HR Business Partner and partners with Internal Communications to secure calendar of office events.
• Acts as a modern concierge, connecting colleagues with relevant business partners based on informational requests. Has robust knowledge of area offerings and can offer an overview of recommended local eateries, entertainment, and community events
• Leads by example and encourages a culture of outstanding customer service and colleague experience

• Responsible for implementing and securing office routines that support a seamless colleague Office Experience
• Manages reception desk, responsible for greeting all visitors and acting as point of contact for all Support Office requests
• Ensures the acceptable appearance, standards, cleanliness and order of the overall office space. This includes maintenance of office equipment, negotiating, purchasing and restocking of office supplies
• Supports with logistics and execution of office events, such as setting up the space and catering services
• Supports fire safety planning and execution with Security Manager and Support Office HR Business Partner, acting as a fire safety volunteer
• Acts as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application
• Receives sorts and distributes incoming mail and packages and applies postage to outgoing mail. Assists departments with large mail orders and special projects

• Partners with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team and Support Office initiatives alongside Support Office HR Business Partner
• May perform other activities related to the position

Who You Are:

• 2+ years' experience as receptionist, administrative assistant, or other office assistant position
• Strong sense of customer service, collaboration, interpersonal skills, and professionalism
• Strong planning, organizational skills, and attention to detail
• Ability to multitask and prioritize
• Driven to use own initiative with a solution-oriented mindset and strong follow through
• Ability to provide feedback in a constructive and professional way
• Works well in a fast-paced environment, with a strong ability to be agile
• Maintains an approach of continuous improvement
• Excellent verbal, written and listening communication skills
• Proficient with Microsoft tools, such as Excel, Word, and Outlook

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment