Team Lider Wholesale Planing Services

Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile, to the point where the client has an active cash account and channel access.
As well as the process to update all the documentation or data required by HSBC or by client in order to be in compliance with the regulatory requirements and the HSBC policy. 
The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLA’s are visible & managed across all functions.
Need to have high level of skills to communicate and business focus.

Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
Maintain a strong control environment
Maintain an environment in which compliance and risk control are some key performance criteria
Control of workflow processes, adhering to all associated procedures
Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
Major Challenges.
The job holder is responsible for delivering a best in class customer onboarding and CDD experience, managing the expectations of the customer and all key stakeholders, prioritising actions and ensuring all service level agreements are met. 
Role Context
The Case Manager function is part of the HBMX Wholesa COO team and work and directly with Banking Operations as a core component of the CDD Operating Model.